Senior Manager - Access Network Operations

Role overview

Operations and incident management

• Lead daily operations of global access network infrastructure and ensure high availability and service-level agreement adherence.
• Direct critical incident triage, root-cause analysis, stakeholder escalation, and communications for infrastructure events affecting customer services or business continuity.
• Oversee network changes, migrations, and technology refreshes while minimizing business disruption.
• Conduct post-incident reviews, identify resilience gaps, resolve chronic issues, and implement preventive measures.

Team leadership

• Lead and mentor a roughly 15-person technical operations team, providing coaching, performance development, and succession planning.
• Develop team capability, continuous learning, accountability, capacity, and skills aligned with infrastructure needs.
• Participate in cross-training and represent the team in vendor calls, implementation planning, and strategic discussions.

Modernization and strategy

• Champion SRE transformation, automation, observability, proactive incident detection and remediation, and AI-assisted operations.
• Prioritize automation opportunities across incident response, monitoring, alerting, and routine operational tasks.
• Partner with technology teams to evaluate AI agents, intelligent alerting, and predictive analytics.
• Maintain standards, runbooks, and documentation for consistent global operations.
• Plan network refreshes, SD-WAN expansion, and infrastructure upgrades; communicate operational metrics, risks, and progress to leadership.

Required qualifications

• Six to eight years of enterprise network operations experience, including two to four years in leadership or senior technical management.
• Track record driving modernization and automation initiatives, including infrastructure automation, orchestration, or emerging operational technologies.
• Strong SRE foundation, including runbooks, automation, observability, and metrics-driven operations.
• Hands-on knowledge of branch/campus routing and switching (BGP, OSPF, HSRP, STP, VRF, L2/L3), SD-WAN, remote access/NAC, Aruba wireless, ClearPass, global Wi-Fi, and ATM networks.
• Strong critical incident management, root-cause analysis, and high-pressure communication experience.
• Experience managing teams of 15 or more technical operations staff, accountable for SLAs, metrics, and business deliverables.

Nice to have

• CCNP, CISSP, or another relevant network certification.
• Familiarity with Python, Ansible, or Bash.
• Hands-on experience with orchestration platforms, AI agents, or intelligent alerting systems.
• Experience leading cross-functional digital transformation or infrastructure modernization programs.

Rewards and development

• Comprehensive total rewards program with compensation, bonuses, and flexible benefits.
• Career advancement, training, coaching, and development opportunities.

Work arrangement

• The posting lists a Toronto address but does not specify an onsite, hybrid, or remote work arrangement.