Senior Lease Executive

Overview

Department Leadership

• Lead, motivate and manage a team of lease coordinators and support officers
• Set and enforce daily SLAs, quality standards and process discipline across the team
• Act as the primary escalation point for all complex, disputed or non-standard lease cases
• Report monthly on team KPIs, deal volumes, fee income and quality metrics to the Group Finance Director
• Manage the department's CRM workflow, ensuring all tasks are tracked and zero deals are left without a logged status
• Lease deal management
• Oversee the end-to-end lease deal process: from AI chatbot intake through document verification, DLD checks, agreement drafting, payment collection, Ejari submission and CRM close
• Personally review and approve all flagged or escalated deals before submission to the Teller team
• Ensure all tenancy contracts and brokerage agreements are executed using approved templates and comply with applicable law
• Verify commission calculations, splits and fee confirmations before any deal is submitted to Finance
• Compliance & legal
• Apply and enforce RERA regulations and Dubai Tenancy Law (Law No. 26 of 2007 and its amendments) across all lease transactions
• Ensure all deals comply with AML requirements under UAE Federal Law and CBUAE guidelines
• Conduct DLD portal checks for unit validity and landlord block status on every deal
• Maintain current knowledge of rent index updates, RERA dispute procedures and Ejari registration requirements
• Escalate any legal or compliance risk immediately to the Group Finance Director
• Customer service & stakeholder management
• Maintain a professional, responsive service standard with tenants, landlords and agents throughout the deal process
• Ensure tenant and landlord communications are handled with accuracy, clarity and within the defined SLA windows
• Manage in-house appointment scheduling and the VIP home visit service, ensuring a premium experience
• Handle escalated tenant or landlord complaints with a solution-first approach
• Process & system
• Enforce the zero-email policy — all deal communication and tracking to be conducted exclusively via CRM
• Monitor the WhatsApp AI chatbot intake queue and ensure exceptions are picked up within SLA
• Maintain document integrity across all deals — all files verified, complete and archived correctly
• Identify process inefficiencies and recommend improvements to the Group Finance Director

Required Qualifications & Experience

• 3–5 years of experience in lease management or real estate operations in Dubai
• Strong working knowledge of RERA regulations and Dubai Tenancy Law, including rent increase rules, dispute procedures and landlord/tenant rights
• Hands-on experience with Ejari registration and DLD portal systems
• Demonstrated ability to lead and manage a small team in a high-volume operational environment
• Solid understanding of AML compliance requirements in a UAE real estate context
• Customer-facing experience with the ability to manage tenant and landlord relationships professionally
• Proficiency in CRM systems — experience with Oracle or similar platforms preferred
• RERA-certified broker card (valid) — preferred

Preferred Qualifications

• Experience in a brokerage or property management company handling high lease volumes
• Familiarity with AI-assisted process tools or digital deal management platforms
• Arabic language skills — advantage but not required
• Core competencies
• Legal & compliance accuracy
• -Deep understanding of rent law and RERA rules applied consistently at deal level.
• Team leadership
• -Ability to set standards, coach junior staff and drive accountability without senior oversight.
• Process discipline
• -Strong SLA and documentation discipline in a CRM-driven, zero-email environment.
• Customer orientation
• -Professional, responsive service for tenants and landlords at every stage of the deal.
• Attention to detail
• -Zero-error expectation on document verification, commission calculations and identity checks.
• Ownership mindset
• -Takes full accountability for the department's output without waiting to be directed.
• What we offer
• A newly created role with full departmental ownership from day one
• The employee will receive a basic salary
• Direct access to senior leadership and the opportunity to shape the department's structure, processes and culture
• Structured, AI-supported environment that eliminates manual inefficiencies
• A performance-driven team culture with clear KPIs and recognition
• Competitive and professional working environment within one of Dubai's leading real estate brokerages