Senior / Lead Business Analyst (Arabic & English)

Overview

Business Requirements Management

• Conduct workshops, meetings, and stakeholder interviews to gather business, functional, and operational requirements
• Translate requirements into BRDs, FRDs, SRS documents, user stories, acceptance criteria, use cases, and process flows
• Analyze current business pain points and identify opportunities for automation and process improvement
• Maintain clear traceability from requirements through design, development, testing, and sign-off

Stakeholder Management

• Serve as the main coordination point between business teams, operations, vendors, and delivery teams
• Facilitate requirement discussions, demos, steering meetings, and decision-making sessions in Arabic and English
• Clarify ambiguous requests and convert them into structured, measurable, and actionable deliverables
• Ensure delivery aligns with approved scope and business expectations

Process Improvement & Governance

• Map AS-IS / TO-BE processes and identify gaps, inefficiencies, overlaps, and control weaknesses
• Support process optimization and standardization across departments
• Ensure proposed solutions align with governance, compliance, audit, and operational control requirements
• Recommend KPIs, SLAs, and reporting mechanisms for improved service and process performance

Testing & Delivery Support

• Prepare UAT scenarios, business test cases, and sign-off criteria
• Coordinate with QA teams, technical teams, and end users during SIT and UAT phases
• Validate that delivered solutions meet agreed business requirements
• Support go-live readiness, user adoption, training, and hypercare activities

Data, Reporting & Training

• Analyze operational data and performance trends to support better decision-making
• Define dashboard and reporting requirements for management visibility
• Prepare professional documentation, user guides, SOPs, and training materials in Arabic and English
• Conduct end-user and stakeholder training sessions where required

Requirements

• 7+ years of experience as a Business Analyst
• 3+ years in a senior or lead Business Analyst capacity
• Bachelor’s degree in Business, IT, Engineering, MIS, or a related field
• Strong experience in enterprise digital transformation and business systems
• Proven experience working in high-pressure, high-volume, multi-stakeholder environments
• Strong experience in:
• requirements gathering
• BRD / FRD / SRS documentation
• process mapping
• gap analysis
• UAT / SIT support
• solution validation
• Experience with business applications related to government services, transport, traffic, inspection, CRM, operations management, or customer-facing digital platforms
• Strong understanding of Agile, Scrum, Waterfall, ITIL, SDLC, and change management
• Hands-on experience with tools such as Azure DevOps, Jira, TFS, Visio, Power BI, SQL, BPMN tools, and Microsoft 365
• Strong stakeholder engagement, workshop facilitation, and documentation skills
• Fluent Arabic and English are mandatory , both written and spoken

Preferred Qualifications

• Experience in UAE government, semi-government, transport, traffic, or regulated sectors
• Professional certifications such as CBAP, PMI-PBA, Agile BA, ITIL, or Scrum Product Owner
• Experience supporting enterprise transformation initiatives across multiple departments or business units

Desired Skills

• Business Analysis
• Requirements Gathering

• User Stories & Acceptance Criteria

• Process Mapping

• AS-IS / TO-BE Analysis

• Gap Analysis

• UAT / SIT Coordination

• Solution Validation
• Stakeholder Management
• Workshop Facilitation
• Change Management

• Reporting & Dashboard Requirements

• Azure DevOps
• Jira
• TFS
• Visio
• Power BI
• SQL
• BPMN
• Microsoft 365
• Arabic Communication
• English Communication