Senior Key Account Manager

About This Role

Job Description:

As a Senior Key Account Manager in Fastlo company, you will be responsible for acquiring and managing high-value clients, ensuring customer satisfaction, retention, and revenue growth. Your main focus will be on identifying new business opportunities with strategic accounts, developing long-term relationships, and positioning Fastlo as a trusted logistics partner.

Key Responsibilities

1. Key Account Acquisition & Relationship Management

• Identify and target potential high-value clients in the logistics and shipping sector.
• Develop and maintain strong, long-term relationships with key accounts.
• Act as the primary point of contact for strategic clients, addressing their needs and concerns promptly.
• Conduct regular meetings and business reviews to monitor performance and explore growth opportunities.

2. Business Development & Sales Growth

• Lead efforts to acquire new strategic clients that align with company objectives.
• Negotiate contracts, pricing, and service-level agreements with prospective and existing clients.
• Collaborate with internal teams to design customized solutions that fit client needs.
• Consistently achieve sales and revenue growth targets from key accounts.

3. Operational & Service Coordination

• Work closely with operations and logistics teams to ensure smooth delivery processes for key clients.
• Monitor service performance to ensure timely shipments and exceptional customer experience.
• Resolve service-related issues in collaboration with internal departments.

4. Market & Competitor Insights

• Stay updated on industry trends, competitor offerings, and customer expectations.
• Provide market feedback and strategic recommendations to enhance Fastlo ’s value proposition.

5. Reporting & Strategic Contribution

• Prepare performance reports on key accounts and present insights to senior management.
• Contribute to business planning by identifying opportunities for growth and market expansion.
• Support management in shaping sales strategies for enterprise and large-scale clients.

Qualifications

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or related field.
• 3+ years of experience in Key Account Management, Business Development, or B2B Sales within logistics, parcel shipping, or delivery services.
• Strong track record of acquiring and managing enterprise-level clients.
• Excellent communication, negotiation, and presentation skills.
• Strong analytical mindset with proficiency in CRM systems and Microsoft Office (Excel, PowerPoint)