Senior ITS Operations Manager
Oversee performance and integration of ITS systems, manage contractors, ensure cybersecurity, and monitor KPIs for operational readiness and improvement.
Skills
About This Role
Your role
- Oversee the performance, reliability, and integration of all ITS systems including AVM, RTPI, APC, PA, CCTV, and Journey Planning systems.
- Ensure effective interface management between Bus Contractors, ITS Contractors, and external systems and stakeholders such as Metro.
- Monitor system performance and resolve inconsistencies, faults, and integration issues.
- Ensure contractors meet contractual KPIs and performance targets.
- Oversee maintenance, backup, cybersecurity, and data protection practices for all ITS systems.
- Lead vendor and contractor management related to ITS systems.
- Ensure proper implementation of software management best practices and data security requirements.
- Review and approve all technical deliverables submitted by ITS contractors.
- Identify and close any responsibility gaps related to ITS scope.
- Ensure timely implementation of interfaces to support smooth bus operations.
- Lead stakeholder reporting related to ITS performance and compliance.
- Support operational readiness and continuous improvement initiatives.
- About you
Qualification and Education Requirements
- Bachelor degree in Engineering, IT, or related field.
- Mandatory experience
- Minimum 12 years of experience in ITS and transport systems or related fields.
- Proven experience in managing large-scale ITS systems integrations and management of their operations and maintenance.
- Experience in contractor and stakeholder management.
- Strong understanding of system interfaces, software management, and cybersecurity.
- Experience in KPI monitoring and performance management.
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