Senior IT Functional Analyst – SAP SD (Order-to-Cash)

People are at the heart of our success. Our culture encourages collaboration, transparency, and accountability in order to generate value and achieve sustainable results. Being part of the team means committing to an environment where everyone’s impact truly matters.

At Agropur, each role aims to generate value and have a tangible impact on collective performance.

Senior IT Functional Analyst – SAP SD (Order-to-Cash) is responsible, for Canadian and U.S. operations, for the design, optimization, and coordination with technical consultants of all systems and processes related to the Order-to-Cash (O2C) cycle. This scope includes customer master data management, order entry and processing, pricing and commercial agreements (CCM), deliveries, billing, and integrations with Finance, Supply Chain, Logistics, and Customer Service functions.

This role is responsible for effectively translating business needs from Sales, Customer Service, Finance, and Operations teams into functional and technical requirements that can be understood by development and support teams. The incumbent ensures that business processes support organizational objectives while leveraging SAP capabilities and associated technologies to improve operational efficiency, compliance, and customer experience.

The Senior IT Functional Analyst defines the technology roadmap in collaboration with business and IT stakeholders. They lead discussions related to solution architecture, process evolution, and technology decisions, while ensuring the stability and support of both strategic and legacy applications in collaboration with internal support teams and external partners.

Context to maximize your impact:

Recognition of years of service for vacation calculation;

Flexible remote work options;

Flexible group insurance plan including telemedicine services;

Employee assistance program;

Opportunities to invest in yourself (career development, etc.);

Annual bonus;

Pension plan with company contributions;

Salary scale 006: $100 900$ to $126 100 ( Base salary will be determined based on your academic background, experience, training, and skills related to the position.)

Where you will drive value:

Act as the functional expert and owner of SAP SD solutions covering the entire Order-to-Cash process

Serve as a liaison between business and technical teams for all initiatives related to order management, pricing, billing, and deliveries

Gather, analyze, and document business needs and functional requirements

Design and optimize customer order management processes, from order creation to billing

Ensure governance and evolution of pricing processes, including price lists, discounts, promotions, trade agreements, and rebate programs

Collaborate with Finance teams to ensure the integrity of billing, revenue, and accounts receivable processes

Work closely with Supply Chain, Logistics, and Customer Service teams to optimize order execution and customer experience

Provide expert-level support for incidents and complex Order-to-Cash issues

Coordinate testing and deployment activities

Lead or contribute to strategic projects, continuous improvement efforts, and digital transformation initiatives

Collaborate with external partners and support teams to ensure performance, availability, and evolution of solutions

Ensure compliance with internal controls, audit requirements, and corporate governance standards

Identify opportunities for automation, simplification, and continuous business process improvement

What will enable you to have an impact:

Education:

Bachelor’s degree in Information Technology, Business Administration, or a related field required

Equivalent combinations of education and/or experience may be considered

Experience:

Minimum of five (5) years of experience as an IT Functional Analyst, preferably in an SAP environment

Strong knowledge of SAP SD processes and the full Order-to-Cash cycle

Expertise in pricing, trade condition management, and billing

Good understanding of integrations with SAP FI, MM, TM, and other peripheral systems

Ability to translate complex business needs into effective functional solutions

Results-oriented mindset focused on continuous improvement and value creation

A role aligned with what creates the greatest collective impact.

Agropur welcomes people from all backgrounds and origins. We are proud to be an employer with a diverse community and are committed to providing a respectful and inclusive experience for all employees and applicants. We will work with candidates who request accommodation. Please note that an adequate knowledge of French is required for positions in Quebec. Agropur uses artificial intelligence technology to assist our recruiters in screening, assessing, or selecting applicants for this position.

In this text, the use of the masculine gender to designate persons is intended only to lighten the text.