Senior Infrastructure Engineer

About AJ Bell

What we offer

• Competitive starting salary
• 26 days holiday, increasing with service + buy/sell scheme + bank holidays
• 7% Pension with matched contributions
• Discretionary bonus scheme
• Share schemes (including free shares and BAYE)
• Health Cash Plan and discounted private healthcare
• Free gym
• Enhanced family leave (subject to qualifying criteria)
• Travel and bike loan schemes
• Employee Assistance Programme
• Life at AJ Bell
• Regular social events including summer and Christmas parties
• Learning and development opportunities tailored to you
• Casual dress code
• Friendly, supportive team environment
• Our ways of working
• At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend a minimum of 50% of working time per month in the office. For new team members, an initial period will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.
• Inclusion & diversity
• We’re committed to creating an inclusive environment where everyone feels respected, supported and able to be themselves at work.
• We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.
• Agency information
• This vacancy is being managed exclusively by our in-house Recruitment team. We are not partnering with recruitment agencies on this opportunity and will only accept applications submitted directly by candidates

Qualifications

• Infrastructure experience and technical delivery
• Strong experience in an Infrastructure Engineer or similar technical role, preferably gained in a Financial Services, regulated or business-critical technology environment.
• Experience designing, delivering and supporting production infrastructure services.
• Ability to own technical design and delivery for medium-sized infrastructure changes or projects.
• Strong understanding of dependencies between infrastructure technologies, applications, networks, identity, security and operational processes.
• Ability to troubleshoot complex technical issues and support timely incident and problem resolution.
• Experience producing technical documentation, implementation plans, support handover material and standards documentation.
• Experience working within change control, operational governance and service management processes.
• Strong communication skills, including the ability to explain technical risks, decisions and trade-offs clearly.
• Ability to coach, guide and support less experienced engineers.
• Ability to manage competing priorities and deliver work to agreed timescales.
• Strong understanding of security, resilience, monitoring, capacity and maintainability considerations.
• Experience working with suppliers and third-party support providers where required.
• Technical knowledge
• We're looking for broad infrastructure expertise across a range of technologies. Experience with the following will be valuable.
• VMware technologies including Dell VxRail hyperconverged infrastructure, Aria Suite, NSX, HCX, vSAN, VCF and VMC.
• Load balancing technologies such as VMware AVI, NSX or equivalent.
• Fortinet SD-WAN and firewall technologies, FortiManager, FortiAnalyzer and FortiClient VPN or equivalent.
• Microsoft Windows Server and Red Hat Enterprise Linux server configuration and management.
• Monitoring and observability tooling such as SolarWinds, Opsgenie, Grafana, Prometheus or equivalent.
• Storage, backup and disaster recovery technologies, including SAN/NAS, replication, snapshotting and recovery testing concepts.
• Identity and access technologies such as Active Directory, ADFS, SSO and MFA.
• Cisco networking technologies, Cisco ISE and Catalyst Centre or equivalent demonstrable networking experience.
• Infrastructure performance and capacity monitoring, planning and remediation.
• AWS, Azure, Kubernetes, container platform concepts and cloud-based infrastructure patterns desirable.
• Security tooling and practices including patch management, vulnerability management, SIEM, EDR, PAM and micro-segmentation desirable.
• ITIL service management and PRINCE2, Agile, Scrum or equivalent project delivery experience beneficial.
• How you'll work
• The ability to work through complexity and ambiguity, gathering the information and perspectives needed to make sound decisions.
• Good judgement, ownership and self-awareness when balancing business needs, risk, security and operational impact.
• A customer-focused mindset, understanding how reliable infrastructure supports service quality and the customer experience.
• An appreciation of how Infrastructure connects with wider Technology Services teams and business outcomes.
• Clear communication, constructive challenge, useful feedback and a willingness to share knowledge.
• A considered approach to technical decisions, weighing evidence, available options and long-term maintainability.
• A collaborative approach to improving services, reducing operational risk and supporting lasting change.
• The ability to build strong working relationships across Technology Services and the wider business.

Preferred Qualifications

• Infrastructure as Code, automation, scripting and CI/CD practices desirable with experience of Terraform preferred