Market and Customer Researcher

About AJ Bell

What we offer

• Competitive starting salary depending on experience
• 25 days holiday, increasing with service + buy/sell scheme + bank holidays
• 6% Pension with matched contributions
• Discretionary bonus scheme
• Share schemes (including free shares and BAYE)
• Health Cash Plan and discounted private healthcare
• Enhanced family leave (subject to qualifying criteria)
• Travel and bike loan schemes
• Employee Assistance Programme
• Life at AJ Bell
• Regular social events including summer and Christmas parties
• Learning and development opportunities tailored to you
• Casual dress code
• Friendly, supportive team environment
• Our ways of working
• We offer hybrid working, with a minimum of 50% of your working time per month spent in the office.
• For new starters, there’s an initial period of full-time office working to help you settle in and build relationships.
• Inclusion & diversity
• We’re committed to creating an inclusive environment where everyone feels respected, supported and able to be themselves at work.
• We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.
• Your application, reviewed by people
• We believe great hiring starts with people. That's why every application is reviewed by a member of our Recruitment team, rather than screened by AI. It may take us a few days to get back to you, but please be assured that your application will be given the time and attention it deserves.
• Agency information
• This vacancy is being managed exclusively by our in-house Recruitment team. We are not partnering with recruitment agencies on this opportunity and will only accept applications submitted directly by candidates.

Qualifications

• We're looking for someone who is naturally curious and enjoys getting underneath a business question to understand what is really happening.
• You'll be able to combine research expertise with commercial thinking, turning evidence into insights that people can understand and act on.
• Research experience
• Experience supporting or delivering multi-stage research projects using qualitative and quantitative approaches
• Practical experience of quantitative research, including questionnaire development, survey build and data analysis
• Experience developing and delivering qualitative research, including participant recruitment, discussion guides, stimulus and interviews
• Experience of customer or consumer research, including always-on or trigger-based research
• Strong market and competitor research experience, including ongoing monitoring, reporting and presenting insights to senior audiences
• Strong desk research skills, using public, third-party and internal customer data
• Experience working with research agencies or external partners
• Good brief-writing skills and the ability to translate stakeholder requirements into appropriate research approaches
• Insight and analytical skills
• Strong analytical and logical thinking, with the ability to bring together different sources of data to identify trends, patterns and connections
• The ability to turn research findings into clear, commercially relevant narratives
• An understanding of how customer and market insight can influence product, proposition and digital customer experience
• Good time and project management skills, with the ability to manage competing priorities and multiple projects
• Knowledge
• A good understanding of market research approaches, including surveys, interviews, focus groups and sampling
• An understanding of customer and consumer needs, motivations, decision-making, journey mapping and research-based segmentation
• Knowledge of statistical and data analysis techniques, including descriptive statistics, with an awareness of regression and multifactorial analysis
• An understanding of qualitative research, including thematic analysis, coding, interpretation and moderation
• An appreciation of research ethics, privacy, data protection and consent management
• Skills and approach
• Clear communication and presentation skills, with the ability to make complex findings accessible to different audiences
• Strong stakeholder engagement skills and a customer-first mindset
• A naturally curious and inquisitive approach, with a willingness to question assumptions and explore different perspectives
• Commercial awareness and an understanding of how customer and market insight can contribute to business value
• Experience with customer panels, B2B research, competitor monitoring platforms such as Similarweb, UX platforms such as UserTesting, customer experience platforms such as Qualtrics or Medallia, or CRM and marketing automation platforms such as Braze, Salesforce or Bloomreach would be beneficial.