Senior Infrastructure Engineer

· Resolving complex 3rd and 4th line incidents involving operating systems, endpoint hardware and persistent software issues.

· Managing and maintaining endpoint management platforms including Intune, SCCM/MECM and Group Policy.

· Supporting Microsoft 365 services including Entra ID, Exchange Online, OneDrive and Teams.

· Creating and maintaining automated software deployments, operating system upgrades and device imaging solutions using PowerShell and packaging tools.

· Monitoring endpoint security, device compliance, vulnerability remediation and encryption standards.

· Conducting root cause analysis for recurring incidents and producing technical documentation and knowledge articles for support teams.

· In-depth experience administering Microsoft Intune and SCCM/MECM, including endpoint management, application deployment, patching and device policy management.

· Strong knowledge of Mobile Device Management, Windows 10/11, Active Directory and Entra ID within enterprise environments.

· Experience packaging and deploying applications through endpoint management platforms to support software delivery and lifecycle management.

· Strong PowerShell scripting skills to automate tasks, improve operational efficiency and support deployment activities.

· Experience managing Windows, Microsoft Defender and third-party patching solutions, ensuring endpoint security, compliance and vulnerability remediation.

· Experience using ServiceNow and working within ITIL-based Incident, Problem and Change Management processes.

If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Permanent. Location: UK Wide (Hybrid with travel to Hemel Hempstead as required). Security Clearance Level: SC. Internal Recruiter: Annecia. Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, and pension.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

With a long history of delivering transformation, we've developed a market-leading partnership ecosystem to provide business services of the future and shape valuable, positive outcomes for communities. We empower our clients by providing innovative solutions and commercial models that help them meet their business needs, drive operational efficiencies, and deliver impactful value creation. We remain committed to values of excellence, empathy and respect to produce transformative outcomes in business processing – creating value for all.