Senior Information Technology Support Engineer
Skills
About This Role
Job Summary
We are seeking experienced
L3 IT Support Engineers
to provide advanced technical support across infrastructure, applications, and network environments.
The role focuses on complex issue resolution, root cause analysis, system administration, and ensuring high availability of IT services in line with SLAs.
Key Responsibilities
- Provide
- advanced (L3) technical support
- for escalated hardware, software, and network issues
- Perform
- in-depth troubleshooting and root cause analysis (RCA)
- for recurring and critical incidents
- Manage and administer
Active Directory
- (user management, group policies, access control)
- Support and troubleshoot
Microsoft Office 365
- and related services (Exchange Online, Teams, SharePoint)
- Handle
- incident, problem, and change management
- as per ITIL practices
- Monitor system performance and ensure
- high availability and uptime
- Work on
- patching, system upgrades, and configuration management
- Collaborate with infrastructure, network, and security teams for issue resolution
- Maintain and improve
- documentation, SOPs, and knowledge base
- Support
- on-call rotations and critical incident management
Required Skills & Qualifications
- **6 years**
- of minimum experience in
IT Support / Infrastructure Support
- Strong troubleshooting expertise in
- Windows environments, hardware, and enterprise applications
- Hands-on experience with
- Active Directory (GPOs, user access, security policies)
- Strong knowledge of
- Microsoft Office 365 administration and support
- Experience with
- ticketing tools
(ServiceNow, Jira, Zendesk, etc.)
- Solid understanding of
- networking concepts
(Dns, Dhcp, Tcp/Ip, Vpn)
- Experience in
- incident management, problem management, and RCA
- Ability to handle
- high-priority incidents and escalations
- Good communication and stakeholder handling skills
Preferred / Nice-to-Have Skills
- **ITIL Foundation certification**
- Experience with
Azure / Microsoft 365 Admin Center
- Exposure to
- endpoint management tools
(Intune, SCCM)
- Knowledge of
- security best practices and compliance standards
- Experience in
- enterprise or managed services environments
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Senior Information Technology Business Analyst
AIQU · Abu Dhabi Emirate
We are looking for an experienced IT BA for a 12-month extendable engagement based in Abu Dhabi, UAE. The ideal candidate will lead the enterprise architecture vision and ensure alignment between business strategy, digit
Skills
Senior Information Technology Support Engineer
Staff Connect UAE · Abu Dhabi Emirate
Job Summary We are seeking experienced L3 IT Support Engineers to provide advanced technical support across infrastructure, applications, and network environments. The role focuses on complex issue resolution, root cause
Skills
Senior Information Technology Officer (SAP Business one )
NADIA · Dubai
About the Company Our Client is luxury interior design and fit‑out sector focused on the inside spaces of yachts. About the Role The role involves overseeing and managing global IT infrastructure, providing advanced tech
Skills
Senior Information Security Consultant
Anix Global · Dubai
Role - Senior Information Security Consultant Maximum salary: AED 16 K Location: Dubai UAE Role Overview - Perform cybersecurity posture assessments across both cloud and on-premises environments. Identify, document, and
Skills
Senior Information Security Consultant
Anix Global · Dubai
Role - Senior Information Security Consultant Maximum salary: AED 16 K Location: Dubai UAE Role Overview - Perform cybersecurity posture assessments across both cloud and on-premises environments. Identify, document, and
Skills
4 days ago
Apply Now↗Apply Now ↗Senior Information Technology Business Analyst
Staff Connect UAE · Abu Dhabi
WORK LOCATION -Al Reem Island , Abu Dhabi Key Responsibilities • Gather and analyze detailed requirements and features of current back-office solution implemented for multiple business lines. • Conduct comprehensive syst
Skills
6 days ago
Apply Now↗Apply Now ↗Senior Information Technology Support Engineer
Staff Connect UAE · Abu Dhabi Emirate
Job Summary We are seeking experienced L2/L3 IT Support Engineers to provide advanced technical support across infrastructure, applications, and network environments. The role focuses on complex issue resolution, root ca
Skills
6 days ago
Apply Now↗Apply Now ↗Senior Information Engineer
Worley · Abu Dhabi
Building on our past. Ready for the future Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of thei
Skills
1 weeks ago
Apply Now↗Apply Now ↗Senior Information Engineer
Worley · Abu Dhabi
Building on our past. Ready for the future Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of thei
Skills
1 weeks ago
Apply Now↗Apply Now ↗2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required