Senior Information Technology Officer (SAP Business one )

Overview

About the Role

Global IT Infrastructure Management

• Oversee and manage global IT infrastructure to ensure reliable performance and scalability across multiple regions, data centres, and remote offices.
• Ensure integration of global systems, networks, and applications to support business growth and operations.

Advanced Technical Support

• Act as the primary escalation point for complex hardware, software, network, and system issues.
• Provide hands‑on troubleshooting and resolution for high‑level IT problems affecting global users.

System and Network Administration

• Install, configure, maintain, and upgrade IT infrastructure including desktops, servers, laptops, printers, and network devices.
• Administer Windows OS, Microsoft 365, ERP systems, VPNs, and networking solutions.

IT Security and Compliance

• Ensure compliance with IT security policies, data protection standards, and regulatory requirements.
• Implement and maintain firewalls, antivirus systems, and encryption protocols.

Disaster Recovery and Business Continuity

• Develop, maintain, and test disaster recovery and business continuity plans.
• Oversee system backups, data recovery, and conduct disaster recovery drills.

IT Asset Management

• Manage the full IT asset lifecycle: procurement, tracking, maintenance, and disposal.
• Ensure proper licensing, inventory control, and cost optimization.

Vendor and External Coordination

• Coordinate with external IT vendors and service providers.
• Negotiate contracts, manage vendor relationships, and ensure SLA compliance.
• Documentation and Reporting
• Maintain IT documentation including SOPs, system architecture, configurations, and incident reports.
• Provide regular reports on system performance, uptime, security, and projects.

Global User Support and Training

• Provide user support and training on new technologies and tools.
• Develop user guides, FAQs, and knowledge‑sharing resources.

Continuous Improvement and Technology Strategy

• Stay updated on emerging technologies and global IT trends.
• Drive automation, cloud adoption, and digital transformation initiatives.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field
• IT certifications such as CompTIA Network+, Microsoft, Cisco, ITIL (preferred)

Required Skills

• 5–7 years of experience in IT support, systems administration, or IT operations
• At least 2 years in a senior or supervisory role
• Strong hands‑on experience with Windows OS, Microsoft 365, networking, ERP systems
• Experience with helpdesk systems, IT asset management, and vendor coordination

Preferred Skills

• Proficiency in written and spoken English