Senior Information Technology Support Engineer

Role overview

Technical support and operations

• Install, configure, maintain, and troubleshoot workstations, laptops, printers, peripherals, operating systems, applications, and hardware.
• Provide first- and second-level employee support and resolve incidents promptly, owning issues through full resolution.
• Perform daily health checks and preventive maintenance; identify potential problems before they affect business operations.
• Monitor server performance, network connectivity, system health, backups, and data center infrastructure.
• Assist with Active Directory, user accounts, access permissions, updates, and routine system maintenance.
• Monitor voice recording systems and support call retrieval; support ticker systems, market-data displays, and information display walls.
• Monitor and support CCTV and access control systems.
• Maintain asset, license, warranty, inventory, maintenance-contract, and technical documentation records.
• Coordinate with vendors on procurement, maintenance, warranty claims, and technical support; evaluate solutions for future procurement.
• Coordinate with IT teams and contribute to policies, procedures, and operational standards; comply with company and information-security requirements.

Qualifications and experience

• Bachelor’s degree in Computer Engineering, Network Engineering, Computer Science, Information Technology, or a related field.
• At least 5 years of experience in IT technical support or system administration.
• Strong experience supporting Microsoft Windows and Apple macOS, including Windows desktop and server environments.
• Knowledge of TCP/IP networking, switches, and basic network troubleshooting; experience with Active Directory, Group Policy, DNS, and DHCP.
• Experience with Microsoft 365 and Microsoft Office applications, IT asset management, inventory control, and software licensing.
• Experience with hardware installation and troubleshooting, network and system monitoring tools, and CCTV and access control systems.
• Familiarity with data center operations and environmental monitoring; vendor coordination experience.
• Good documentation, communication, and problem-solving skills; ability to work independently and manage multiple priorities.

Preferred certifications

• MCSA or its current Microsoft equivalent, MCSE or its current Microsoft equivalent, CCNA, CompTIA A+, or ITIL Foundation.
• CompTIA A+ and ITIL Foundation are marked preferred in the posting.