Senior Information Technology Support
Senior IT Support Specialist We are seeking an experienced Senior IT Support Specialist to join our global MRO client. This role is responsible for providing advanced technical support, maintaining IT systems, and ensuring smooth day-to-day operations for end users.
Skills
About This Role
Senior IT Support Specialist
We are seeking an experienced Senior IT Support Specialist to join our global MRO client.
This role is responsible for providing advanced technical support, maintaining IT systems, and ensuring smooth day-to-day operations for end users
.
Key Responsibiliti
- esProvide advanced technical support for PCs, industrial PCs, printers, phones, and other IT equipmen
- t.Diagnose and resolve hardware, software, and network-related issue
- s.Install, configure, maintain, and update operating systems and standard application
- s.Monitor system performance and support system availability and securit
- y.Maintain IT documentation, procedures, and compliance requirement
- s.Support local and regional IT projects as require
- d.Collaborate with internal teams to ensure effective IT service deliver
- y.Respond to user requests and provide high-quality customer suppor
- t.
Requireme
- ntsMinimum 6 years of experience in IT support or a similar technical support ro
- le.AA/AS degree, technical diploma, or equivalent technical traini
- ng.Strong troubleshooting and problem-solving skil
- ls.Good English communication skills, both written and verb
- al.Ability to work effectively with multinational tea
- ms.Customer-focused approach with strong interpersonal skil
- ls.Ability to follow technical procedures and resolve complex technical issu
- es.Candidates currently based in the UAE are preferr
- ed.
Work Environ
- mentOffice-based posit
- ion.Occasional travel to other company locations may be requi
- red.Supportive and collaborative team environm
- ent.
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