Senior Implementation Project Manager

About the Role:

Responsibilities:

• Manage end-to-end projects for the implementation of our software solution, ensuring on time and on budget delivery to customers.
• Create and execute project plans, including defining project scope, objectives, dependencies, deliverables, risks and timelines.
• Track, classify, manage, escalate and mitigate project issues and risks proactively.
• Lead & facilitate collaboration and communication between cross-functional internal teams, including Product, Engineering, Implementation and Customer Success to ensure alignment and monitor project progress.
• Collaborate with external customer project teams to ensure project schedules, issues and risks are communicated, tracked and escalated as needed.
• Provide project status updates & scope changes at internal and external operating and executive levels.
• Update & share comprehensive documentation throughout the project.
• Manage project budgets and coordinate resources, ensuring efficient utilization and allocation.
• Ensure that deliverables meet quality standards and customer expectations and measure project success against predefined KPIs and objectives.
• Conduct project closing with clear handoff to steady state teams, conduct lessons learned sessions and ensure all artifacts are complete.
• Continuously improve project management processes and best practices.

Requirements

• Experience managing complex software implementation projects, specifically with multiple stakeholders and heavy IT involvement in an enterprise environment.
• Experience preparing and presenting project updates to both project teams and executive stakeholders.
• Proficiency with project management frameworks and project management tools in a software environment.
• Proficiency in managing a project repository including artifacts, risk registries, etc.
• Demonstrated leadership and problem-solving skills.
• Demonstrated time management and adaptability while handling multiple projects.
• Excellent oral and written communication skills.
• PMP certification is an asset but not required.
• Experience in healthcare or healthcare technology is an asset but not required.

Benefits

• Competitive base salary.
• Comprehensive health coverage.
• Flexible, hybrid work environment.
• Our Core Values
• Customer Centricity: We actively learn about our customers' pain points to understand their needs and deliver technology solutions that exceed their expectations. Customer satisfaction is our ultimate measure of success.
• Transparency & Inclusivity: We act with integrity, creating space for new ideas and sharing information about our progress, challenges, and decision-making processes.
• Agility & Flexibility: We iterate with speed, challenging the status quo and seeking continuous improvement to respond to our customer needs and market changes.
• Accountability and Collaboration: We foster a culture of responsibility and display curiosity, grit and passion to achieve our objectives, individually and as a team.
• Social Responsibility: We prioritize environmental impact by making responsible choices and developing products that make the healthcare industry more sustainable.