Senior Implementation Engineer

We are seeking a Senior Implementation Engineer to lead the deployment of Nuix solutions in customer environments across North and South America. This customer-facing role combines deep infrastructure expertise with strong communication skills. You’ll design, deploy, and validate Nuix in public cloud, private cloud, and on-premises environments, working with customers’ infrastructure, security, and application teams, and with our own Support, Product, and Engineering teams. Nuix solutions are embracing AI capabilities to streamline customers’ work, and this role will help make sure the platform underneath is solid.

• Lead end-to-end implementation of Nuix solutions in customer environments, from planning through go-live and handoff across AWS and Azure, as well as private cloud and on-premises environments

• Deploy and configure Nuix applications in Windows, Linux, and Kubernetes environments (EKS, AKS, and self-managed clusters)

• Build repeatable, automated deployments using Infrastructure as Code (Terraform, Ansible, CloudFormation, Helm)

• Configure storage and file access, including SAN connectivity and file shares

• Configure security controls, single sign-on (SSO), and network connectivity to meet customer security and compliance requirements

• Troubleshoot complex, multi-tier issues across infrastructure, networking, storage, and application layers, and fix root causes so problems don’t come back

• Establish monitoring, logging, and observability so customers can see how their environments are performing

• Create technical documentation, runbooks, and reusable deployment patterns that make future implementations faster

• Collaboratively develop solution architectures and implementation roadmaps for technical and business stakeholders

• Present technical designs to customer architecture and review boards and incorporate their feedback

• Partner with Support, Product, and Engineering to feed customer insights back into the product

• Mentor other engineers and help raise the bar on implementation best practices

• 8+ years of experience in cloud engineering, DevOps, systems engineering, or a similar role

• Strong hands-on experience deploying and managing solutions in Windows and Linux environments, including Windows Server and Active Directory administration, Linux system administration, and command-line operations

• Hands-on experience with Kubernetes deployment and container orchestration, plus Docker in production

• Network troubleshooting and performance tuning, including TLS/certificate management, firewalls, proxies, DNS, VPNs, and load balancers (packet analysis a plus)

• Working knowledge of SAN storage and file share configuration, permissions, and performance

• Solid understanding of application and infrastructure security practices, including secure configuration, access control, encryption in transit and at rest, and working within customer security requirements

• Hands-on experience configuring SSO and identity integration using standards such as SAML 2.0, OAuth 2.0/OpenID Connect, and LDAP/Active Directory, with several identity providers (for example, Microsoft Entra ID, Okta, and Keycloak)

• Scripting skills in Python, Shell, and/or PowerShell

• Working knowledge of AWS and Azure services (for example, EC2, EKS, S3, AKS, and Azure VMs)

• Strong Infrastructure as Code skills, especially Terraform, plus Ansible or CloudFormation

• Experience with CI/CD tools and pipelines (GitHub Actions, GitLab, Jenkins, or Azure DevOps) and DevOps practices

• Experience with monitoring and observability tools (Datadog, Prometheus, CloudWatch, Splunk, OpenTelemetry)

• Working knowledge of cloud security and networking (IAM, VPC/VNet design, security groups, private endpoints, and secrets management)

• Excellent communication and presentation abilities

• Ability to learn new solutions and products at pace, with curiosity

• Strong problem-solving and analytical thinking skills

• Customer-focused mindset, with the ability to translate technical concepts for non-technical audiences

• Experience working in a consultative or customer-facing technical role

Nuix is an equal opportunities employer. Don’t let imposter syndrome hold you back! We welcome all applications and are a flexible employer.

We strive to make any required adjustments where possible to make the process fair and equitable for everyone. If you need any accommodations throughout the interview process, please note this in your job application.

Nuix is on an incredible journey of transformation, aligning our strengths with our ambitions to pursue greater opportunities. As we expand our global team and extend our skills and expertise, we are unified as one Nuix team guided by our shared values.

https://www.nuix.com/

Finding Truth in a Digital World.

Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.

TAKE OWNERSHIP

RESILIENT

UNAFRAID

TEAM NUIX

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We believe in these principles and seek to weave them into the fabric of our daily work at Nuix. In doing so, we co-create a dynamic and purposeful company culture that we can be proud of and want to belong to.