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indeed

Senior HRSD Business Analyst

TAWANTECH
Riyadh, KSA
Full-time
Senior
Onsite
Discovered 2 weeks ago
HR Service Delivery (HRSD)HR processesBusiness analysisRequirements gathering and documentationFit-gap analysisUser stories and use cases

Full Job Posting

Position overview

Analyzes, designs, and improves HR service delivery processes and technology solutions to support business objectives and employee experience.

Connects HR stakeholders and operations with IT teams, solution architects, developers, and implementation partners.

Leads requirements gathering, process analysis, fit-gap assessment, testing, and implementation for HRSD initiatives.

Key responsibilities

  • Leads business analysis for HRSD transformation, implementation, and enhancement projects.
  • Analyzes HR processes for standardization, automation, and continuous improvement.
  • Gathers, documents, analyzes, and validates business and functional requirements.
  • Creates user stories, use cases, functional specifications, process flows, and acceptance criteria from business needs.
  • Facilitates workshops and requirements sessions with HR stakeholders and process owners.
  • Conducts fit-gap analysis and works with technical teams to align solutions with business needs and HR policies.
  • Supports HR services, workflows, case management, self-service, knowledge management, and lifecycle processes.
  • Maintains requirements traceability and develops UAT strategies, test scenarios, test cases, and acceptance criteria.
  • Coordinates UAT and defect resolution; supports deployment, go-live, hypercare, and post-production enhancements.
  • Identifies risks, dependencies, process gaps, and impacts; defines integration requirements with HRIS, payroll, identity management, and enterprise systems.
  • Supports change management, training, communications, and user adoption; shares project updates and recommendations.
  • Ensures HR governance, security, compliance, data privacy, and organizational standards; drives service delivery and employee experience improvement.

Candidate qualifications

  • Strong knowledge of HR processes, HR Service Delivery, business analysis methodologies, and HR technology.
  • Ability to work effectively across business and technical teams.

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