Senior HRIS Product Analyst

Description and Requirements

• On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.

Description and Requirements

• The Senior HRIS Product Analyst is responsible for driving the strategy, design, implementation, and continuous broadcast of the claims platform data to Human Resources Information Systems (HRIS) solutions that enable efficient, scalable, and user-centered processes across MetLife's global organization. This role partners closely with Claims Management, Customer HR, Technology, Operations, and business stakeholders to translate business needs into technology solutions that enhance the employee experience, improve operational effectiveness, support data-driven decision-making, and advance MetLife's commitment to delivering exceptional value for employees and customers.
• This is an exciting opportunity to lead impactful HRIS technology initiatives, influence enterprise-wide transformation, and leverage innovative solutions to shape the future of the employee experience while working with cross-functional teams across a global organization.

Description and Requirements

• Key Responsibilities:
• Daily/Weekly calls with customers
• Team member discussions for plans for the week and catch up on outstanding issues
• Daily/weekly reporting- Some of the reports you must review the information in both the Catalyst platform and the Employers workday system for issues that have arisen while some reports have to be manipulated to provide us the appropriate information, we need to review such as doing pivots or VLOOKUP’s.
• Involvement of implementation of new customers using HRIS
• Prioritization of daily emails
• Training of newly onboarded Senior Product Claims Analysts/HRIS
• Performs other related duties as assigned or required
• Utilize Ai to identify business trends

Essential Business Experience and Key Behaviors, Required

Key Competencies, Qualifications and Skills, Preferred

• Experience with Workday, data feeds, and EIB processing.
• Exposure to HR technology integrations, APIs, HCM and customer system implementations.
• Ability to work independently while managing multiple priorities in a fast-paced environment.
• Minimum 3 years of experience in Disability Claims, FMLA (Family and Medical Leave Act), and/or other paid leave types.

Description and Requirements

• The expected salary range for this position is $50,000 - $60,000 . This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
• Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here .
• Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
• As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
• Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!
• If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.