Senior Housekeeping & Hospitality Supervisor

Overview

Position Overview

Key Responsibilities

• Supervise and coordinate the daily activities of housekeeping staff (room attendants, housepersons, and public area cleaners).
• Assign cleaning tasks, rooms, and sections to team members and adjust schedules as needed.
• Conduct regular inspections of all rooms, Office’s, public areas, and facilities, and back-of-house spaces to ensure cleanliness, tidiness, and compliance with standards.
• Train new and existing staff on proper cleaning techniques, safety procedures, use of equipment, and company standards.
• Monitor staff performance, provide feedback, coaching, and motivation to maintain high productivity and quality.
• Manage inventory of cleaning supplies, linens, and equipment; place orders and ensure stock levels are maintained.
• Schedule staff shifts, handle absences, and arrange replacements to ensure adequate coverage.
• Address and resolve clints complaints or issues related to housekeeping promptly and professionally.
• Enforce safety, sanitation, and hygiene policies; ensure compliance with health and safety regulations.
• Report maintenance issues, damages, or needed repairs to the appropriate department and follow up when required.
• Assist with deep cleaning, special projects, or hands-on cleaning when required.
• Prepare reports on housekeeping activities, occupancy, and supply usage for management.
• Support documentation and record-keeping of housekeeping activities to ensure alignment with operational reporting and service verification requirements.

Skills & Competencies

• **Strong leadership and team supervision skills.**
• **Excellent attention to detail with a service-quality mindset.**
• **Ability to manage multiple teams and priorities in a fast-paced environment.**
• **Strong interpersonal and communication skills.**
• **Problem-solving ability with a proactive and hands-on approach.**
• **Good organizational and reporting skills.**

Qualifications & Experience

• **Diploma or Bachelor’s degree in**

Housekeeping

• Management, Facilities Management, or a related field (preferred).
• **Minimum 5–7 years of experience in housekeeping and hospitality operations.**
• **Proven supervisory or senior supervisory experience within large facilities or projects.**
• **Experience working in Saudi Arabia is highly preferred.**
• **Strong understanding of hygiene standards, service protocols, and soft services operations.**