Senior Housekeeper
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Key skills for this role
About the Role
Hotel One Palm at Jumeirah Division & Department Rooms - Residences Job Title Senior Housekeeper Contract Type Permanent Status Full time Position Overview We are not just a collection of hotels, but instead a talented community.
Key Skills for This Role
Full Job Posting
Status
Full time
Position Overview
We are not just a collection of hotels, but instead a talented community.
A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day.
An eclectic grouping who really care about each other and our guests; where belonging transcends all else.
We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy.
The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper.
We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.
When submitting your application, please let us know if you require any special accommodations during the interview process.
We care about your career and are known for having the absolute best people in the industry.
When you join us as a Senior Housekeeper you start a unique opportunity to become celebrated as the very best in your field.
You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
What You'll Get
As a Senior Housekeeper at AVA at Palm Jumeirah here are just some of the great benefits you will receive:
• World-class Development Opportunities
- Complimentary stays with breakfast included in our sister Dorchester Collection hotels
- 50% off at bars and restaurants within all our sister Dorchester Collection hotels
- Meal Allowance
• Private Medical Insurance
- Life Insurance
• Annual Flight Allowance
- Company Accommodation
- Company provided transportation to and from work
- Uniform provided by the Company with complimentary laundry
What You'll Do
- You’ll love what you do and take pride in delighting our residents and their guests:
- Partner closely with the Housekeeping Manager in the day-to-day delivery of all housekeeping operations across residential units, common areas, and amenity spaces, stepping in as the operational lead in their absence.
- Conduct thorough inspections of all areas prior to and following service, ensuring every unit and shared space is presented to the exacting standards expected at AVA Residences.
- Maintain meticulous records of unit inspection outcomes, cleaning schedules, maintenance observations, and any resident-specific preferences or sensitivities.
- Liaise professionally with all relevant teams to coordinate access, address maintenance issues, and ensure smooth communication between departments/teams.
- Uphold the highest standards of discretion and sensitivity at all times, respecting the privacy, routines, and personal spaces of each resident as if they were your own.
- Proactively identify opportunities to enhance the resident experience through anticipatory service, personalized touches, and impeccable attention to the finer details of each home.
- Ensure all health, safety, and hygiene protocols are followed rigorously, including the correct handling, storage, and use of cleaning materials and equipment.
- The items shared are the essence of a day in the life of a Senior Housekeeper, but we’ll make sure you are provided with specifics on how we care for our residence, our residents, and our colleagues at AVA at Palm Jumeirah.
What You'll Bring
- A proven background in luxury or ultra-luxury housekeeping, 5-star hotel or branded residence.
- An almost instinctive eye for detail
- Experience supervising housekeeping attendants or casual teams
- A calm, composed, and deeply professional manner
- Genuine discretion and an understanding of what it means to work within the private home of an ultra-high-net-worth individual.
- Strong organizational skills with the ability to manage multiple units and tasks simultaneously without losing focus on the details that matter most.
- Familiarity with the care requirements of premium and delicate surfaces, high-end fabrics, luxury furnishings, and branded amenity protocols.
- A collaborative spirit and the ability to communicate clearly and professionally with colleagues, management, and residents alike.
- Position location
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