Senior Home Finance Advisor - Home Finance
Skills
About This Role
Key Responsibilities
- Act as the primary point of contact for MBRHE customers throughout the financing lifecycle
- Provide clear and accurate guidance on home finance products, processes, and documentation requirements
- Address customer queries promptly and proactively provide updates on application status
- Enhance customer experience by simplifying processes and ensuring transparency
Application & Case Management
- Collect, review, and validate all required documentation as per approved checklists
- Log and process applications within the system, ensuring completeness and accuracy
- Submit cases to Credit and follow up until final approval and disbursement
- Track and manage application progress, resolving any bottlenecks or pending requirements
Stakeholder Coordination
- Liaise with internal departments including Sales Support, Credit, Operations, and Legal
- Coordinate with MBRHE and other external stakeholders to facilitate smooth processing
- Ensure timely completion of documentation, mortgage processing, and deal booking
Performance & Reporting
- Maintain accurate and up-to-date MIS for all cases
- Monitor turnaround times (TAT) and ensure timely progression of applications
- Provide regular updates to management on pipeline and performance
Compliance & Quality
- Ensure adherence to KYC, AML, and regulatory requirements
- Maintain high standards of accuracy, completeness, and documentation quality
- Comply with internal policies, SOPs, and Shari ah requirements
- Support audit readiness and minimize operational and compliance risks
Key Performance Indicators (KPIs)
- Monthly disbursement target (minimum AED 20M)
- Approval and conversion ratios
- Turnaround time (TAT) adherence
- Customer satisfaction scores
- Accuracy and completeness of submitted applications
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