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Senior Forward Deployed Engineer

Sinch
Remote, USA
Senior
Remote
Discovered 1 months ago

Full Job Posting

REQUIREMENTS

  • Typically 7+ years of professional experience across software engineering, enterprise integration, solution delivery, or technical consulting, including substantial direct work with enterprise customers. Equivalent depth matters more than a specific degree or title.
  • A record of personally architecting, building, deploying, operating, and supporting API-driven production systems, not only presenting demos or handing designs to another team.
  • Strong production software skills in at least one relevant stack such as TypeScript/Node.js, Python, Java, or C#/.NET, with sound API, event-driven, authentication, security, testing, code-review, and maintainability practices.
  • Demonstrated ability to use coding agents or other AI development tools to accelerate working software, tests, troubleshooting, and documentation while independently validating the results.
  • Experience integrating new software into existing enterprise technology stacks, including APIs, webhooks, data stores, identity systems, cloud services, events, and operational processes.
  • Strong command of testing, scalability, and observability, including automated test strategy, capacity and failure-mode design, structured logs, metrics, traces, dashboards, alerting, and cross-system correlation.
  • Experience deploying services on at least one major cloud platform using modern delivery practices such as Git, CI/CD, infrastructure as code, containers or serverless, secrets management, and regional design.
  • Meaningful exposure to at least one communications domain such as programmable voice, messaging, or email. Experience across multiple domains is valuable but is not required.
  • Ability to learn adjacent CPaaS products rapidly with heavy initial support from named SMEs, then apply that guidance independently in normal delivery work.
  • Clear written and verbal communication across engineers, product specialists, security reviewers, business owners, and executives, including the ability to teach and create shared clarity under pressure.
  • Delivery judgment under ambiguity: scope an MVP, make tradeoffs, surface risks early, protect the critical path, and remain calm during planned cutovers and production stabilization.
  • Willingness to travel approximately 10-15% and support planned customer workshops and cutovers. This is not a standing customer-support or on-call assignment.
  • Preferred
  • Hands-on production experience with a CPaaS provider or comparable communications API platform.
  • Depth in one or more of programmable Voice, SMS, RCS, WhatsApp, Email, Numbers, Verification, SIP trunking, or related communications technologies.
  • Experience with AI-native companies, conversational AI, agentic systems, speech technologies, or real-time AI integrations.
  • Deep Voice and SIP troubleshooting, messaging-channel provisioning, or email-deliverability expertise.
  • Experience connecting communications APIs with CRMs, contact centers, data platforms, decision engines, or AI systems.
  • Experience creating reusable implementation assets, mentoring engineers, or influencing a product roadmap from field evidence.
  • OUR HIRING PROCESS
  • We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
  • We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

Benefits

  • STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
  • CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
  • SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
  • TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
  • PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
  • WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.
  • MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

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