Senior Field Service Engineer

Position Summary

In This Role, Your Responsibilities Will Be

• Perform start‑up, commissioning, troubleshooting, and repair activities for analytical systems and measurement products, including planning, execution, and customer reporting.
• Provide advanced technical support for maintenance of analytical systems such as gas analyzers, liquid analyzers, combustion analyzers, fire and gas detection systems, CEMS, gas chromatographs, and related measurement solutions.
• Conduct site surveys, walk‑downs, and installed‑base assessments to identify upgrade, optimization, and consulting opportunities.
• Execute field modifications and system upgrades independently or in collaboration with project teams, as required.
• Support and guide field service engineers by sharing technical expertise, providing coaching, and assisting with escalated service issues.
• Contribute to long‑term service agreement (LTSA/AMC) planning and execution in line with contractual scope and conditions.
• Build and maintain strong customer relationships to support customer satisfaction, loyalty, and growth of service revenue.
• Track performance against agreed service metrics, analyze results, and support actions to achieve continuous improvement and operational excellence.
• Ensure consistent application of Emerson business processes, tools, and safety standards across all service activities.
• Adhere to Health, Safety & Environment policies as laid by the organization.

Who You Are

For This Role, You Will Need

• An engineering background or equivalent practical experience in instrumentation, electronics, electrical, mechanical, or related disciplines.
• Experience supporting service, commissioning, or maintenance activities in industrial or process environments.
• Ability to work independently in the field while collaborating effectively with internal teams and customers.
• Strong focus on safety, quality, and customer satisfaction.

Preferred Qualifications That Set You Apart

• Experience supporting analytical systems, online analyzers, or measurement solutions in oil and gas, energy, or industrial applications.
• Exposure to commissioning, start‑up, and lifecycle services for Emerson or comparable analytical products and systems.
• Strong organizational skills and ability to prioritize work in a customer‑facing environment.
• Proficiency in written and spoken English; additional languages are an advantage.

Our Culture and Commitment To You