phenom
Senior Executive - Sales Support
DHL
Mumbai, IND
Senior · 2–4 years experience
Onsite
Discovered 2 weeks ago
Role Overview
To ensure accurate and timely billing, efficient collections follow-up, and resolution of customer billing queries, thereby supporting revenue realization, improving receivables performance, and enhancing customer experience.
Full Job Posting
Experience:
- 2 – 4 years
- Experience in billing, invoicing, collections, or sales support roles
- Exposure to logistics / courier / B2B services preferred
- Skills & Capabilities:
- Understanding of billing and invoicing processes
- Knowledge of receivables and collections management
- Proficiency in MS Excel and reporting tools
- Familiarity with ERP / billing systems
- Attention to detail
- Strong coordination and stakeholder management
- Customer orientation
- Problem-solving approach
- Ability to work under timelines
- KRAs
- KPIs
- Billing Timeliness
- % invoices generated and dispatched within timelines
- Billing Accuracy
- Number of billing errors / rework cases
- Collections Efficiency
- % collections achieved within due dates
- Receivables Control
- Reduction in overdue receivables / ageing
- Dispute Resolution
- Turnaround time for closure of billing issues
- Reporting & Compliance
- Accuracy and timeliness of MIS
- Stakeholder Coordination
- Feedback from Sales / Finance teams
- Process Improvement & Discipline
- Reduction in recurring errors; adherence to SOPs
- Why join DHL Blue Dart?
- When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day.
- · Great Place to Work® Certified —a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
- · Competitive pay and performance-linked rewards that truly recognize your impact.
- · Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
- · A culture that celebrates diversity, innovation, and bold thinking —where your voice is heard and your contributions matter.
- · Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
- · The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose.
- This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us.
Technical Skills:
- Understanding of billing and invoicing processes
- Knowledge of receivables and collections management
- Proficiency in MS Excel and reporting tools
- Familiarity with ERP / billing systems
- Key Competencies:
- Attention to detail
- Strong coordination and stakeholder management
- Customer orientation
- Problem-solving approach
- Ability to work under timelines
- Key Performance Indicators:
- KRAs
- KPIs
- Billing Timeliness
- % invoices generated and dispatched within timelines
- Billing Accuracy
- Number of billing errors / rework cases
- Collections Efficiency
- % collections achieved within due dates
- Receivables Control
- Reduction in overdue receivables / ageing
- Dispute Resolution
- Turnaround time for closure of billing issues
- Reporting & Compliance
- Accuracy and timeliness of MIS
- Stakeholder Coordination
- Feedback from Sales / Finance teams
- Process Improvement & Discipline
- Reduction in recurring errors; adherence to SOPs
- Why join DHL Blue Dart?
- When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day.
- Here’s what makes us stand out:
- · Great Place to Work® Certified —a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
- · Competitive pay and performance-linked rewards that truly recognize your impact.
- · Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
- · Best-in-class benefits —from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
- · A culture that celebrates diversity, innovation, and bold thinking —where your voice is heard and your contributions matter.
- · Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
- · The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose.
- This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us.
- Disclaimer:
- At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB).
- Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or onboarding process. Any such request is fraudulent and unauthorized.
Preferred Qualifications
- Exposure to logistics / courier / B2B services preferred
- · Best-in-class benefits —from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
Responsibilities
- To ensure accurate and timely billing, efficient collections follow-up, and resolution of customer billing queries, thereby supporting revenue realization, improving receivables performance, and enhancing customer experience.
- Key Roles & Responsibilities:
- Billing & Invoicing Management
- Coordinate with Branch Finance & Accounts teams for timely bill generation
- Validate accuracy of invoices as per contractual terms and company norms
- Ensure customization of invoices as per customer agreements
- Ensure timely dispatch of invoices to customers
- Collections & Receivables Management
- Work closely with Sales teams to ensure timely collections
- Follow up on pending, short, or delayed payments
- Track receivables ageing and escalate as per timelines
- Support improvement of DSO at branch level
- Customer Query & Dispute Resolution
- Coordinate with Finance and Sales teams to resolve billing disputes
- Ensure closure of disputes before payment due dates
- Maintain proactive customer communication
- Reporting & Governance
- Maintain billing, dispatch, and collection MIS
- Share reports with Branch Finance and Sales leadership
- Ensure adherence to SOPs, audit, and documentation standards
- Sales & Branch Coordination
- Align billing cycles with contractual agreements
- Support onboarding of customers from billing readiness perspective
- Ensure coordination across Sales, Operations, and Finance
- Process Discipline & Continuous Improvement
- Adhere to defined SOPs and processes
- Identify recurring issues and highlight to supervisor
- Suggest improvements to enhance accuracy and turnaround time
- Support automation and process improvement initiatives
- Apply learnings from errors and audit observations
- People & Team Support
- Provide operational guidance to branch sales teams
- Ensure process adherence and performance discipline
- Support manpower planning inputs where required
- Qualifications & Experience:
- Education:
- Graduate in Commerce / Business Administration
- MBA preferred
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