successfactors
Senior Executive_IT Service Desk & Operations Specialist - Bangalore
Vodafone Procurement Company S.a.r.l.
Pune, IND
Senior
Onsite
Discovered 3 days ago
Full Job Posting
What you’ll do
- Handle IT support interactions through voice calls and email. Perform general IT troubleshooting. Apply a high-level understanding of data centre technologies when supporting operational requirements. Follow ITIL processes in day-to-day IT operations. Use Remedy or similar ticketing tools to support incident and request management. Handle and manage escalations effectively. Work flexibly across 24x7 shifts.
Who you are
- You have knowledge of ITIL processes. You have experience or knowledge of Remedy or another ticketing tool. You communicate clearly and effectively. You can manage operational escalations in a structured manner. You have general IT troubleshooting capabilities, with A+ certification preferred. You have a high-level understanding of data centre technologies. You can work flexibly in a 24x7 shift environment. Experience in data centre delivery, together with clear, solution-oriented thinking and effective communication, is relevant to success in the role. Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. What's in it for you The role provides practical exposure to IT operations across voice and email support, IT troubleshooting, data centre technologies, ITIL processes, ticketing tools and escalation management. These opportunities are inferred from the responsibilities and skills described in the source JD. What skills you will learn Practical application of ITIL processes. IT service and ticket management using Remedy or similar platforms. IT troubleshooting in an operational environment. Data centre technology fundamentals. Escalation management and structured problem solving. Communication across voice and email support channels. VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA Follow us on social media LinkedIn: https://www.linkedin.com/company/vois/ Facebook: https://www.facebook.com/voisglobal Instagram: https://www.instagram.com/voisglobal/
Preferred Qualifications
- You have knowledge of ITIL processes. You have experience or knowledge of Remedy or another ticketing tool. You communicate clearly and effectively. You can manage operational escalations in a structured manner. You have general IT troubleshooting capabilities, with A+ certification preferred. You have a high-level understanding of data centre technologies. You can work flexibly in a 24x7 shift environment. Experience in data centre delivery, together with clear, solution-oriented thinking and effective communication, is relevant to success in the role. Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. What's in it for you The role provides practical exposure to IT operations across voice and email support, IT troubleshooting, data centre technologies, ITIL processes, ticketing tools and escalation management. These opportunities are inferred from the responsibilities and skills described in the source JD. What skills you will learn Practical application of ITIL processes. IT service and ticket management using Remedy or similar platforms. IT troubleshooting in an operational environment. Data centre technology fundamentals. Escalation management and structured problem solving. Communication across voice and email support channels. VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA Follow us on social media LinkedIn: https://www.linkedin.com/company/vois/ Facebook: https://www.facebook.com/voisglobal Instagram: https://www.instagram.com/voisglobal/
About Vodafone Procurement Company S.a.r.l.
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