Senior Engineering Manager
Role Overview
The role is part of the Jira Service Management organization within Atlassian Engineering.
The ITSM Analytics group builds a reporting and analytics platform that turns JSM operational data into actionable insight for IT and service teams.
The team owns Custom Metrics, JSM Insights, Operations Reports, Assets Reporting, and the JSM Summary Page.
The team spans frontend dashboards and metric-authoring interfaces, backend GraphQL APIs and data pipelines, and reporting data infrastructure.
Key Skills for This Role
Full Job Posting
Team and Product Overview
The role is part of the Jira Service Management organization within Atlassian Engineering.
The ITSM Analytics group builds a reporting and analytics platform that turns JSM operational data into actionable insight for IT and service teams.
The team owns Custom Metrics, JSM Insights, Operations Reports, Assets Reporting, and the JSM Summary Page.
The team spans frontend dashboards and metric-authoring interfaces, backend GraphQL APIs and data pipelines, and reporting data infrastructure.
About the Role
- Lead a charter-defining team building the analytics engine at the center of Atlassian's ITSM strategy.
- Work across Custom Metrics, Insights, Operations and Assets reporting, and a broad product surface ranging from greenfield development to scale.
- Grow and shape a multi-pod team and set technical direction for a large data domain.
- Own outcomes as products progress through early access, beta, and general availability for enterprise customers.
- Drive technical work across data platforms, GraphQL APIs, modern React frontends, performance, scale, data quality, and observability.
Minimum Qualifications
- 10+ years of experience in software engineering with 4+ years managing engineering teams.
- Track record shipping and scaling data-intensive analytics, reporting, or platform products.
- Strong technical depth in distributed backend and data pipelines and GraphQL or API platforms, with comfort operating across the full stack.
- Experience with cloud data infrastructure such as GCP or AWS, performance at scale, and data quality or observability.
- Proven people leadership, including hiring, growing, coaching, and retaining senior engineers.
Workplace Flexibility
- Atlassians can choose to work in an office, from home, or through a combination of the two.
- Atlassian can hire people in countries where it has a legal entity.
Compensation and Benefits
- Base pay is set within a range based on each candidate's skills, knowledge, and experience.
- The role may be eligible for benefits, bonuses, commissions, and equity.
- Atlassian offers health and wellbeing resources, paid volunteer days, and other benefits.
About Atlassian
Atlassian's goal is to unleash the potential of every team through software products that support many types of work.
The company states that its products enable team collaboration and aims to incorporate diverse perspectives into its culture and products.
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