Solutions Engineer, SMB EMEA

Responsibilities:

• Technical Engagement: Partner with sales to engage in customer discovery, identifying business challenges and desired outcomes while mapping them to Atlassian’s value propositions and solutions.
• Opportunity Identification: Identify opportunities for cross-product and solution expansion to maximize customer value.
• Technical Problem Solving: Investigate and understand client pain points to craft meaningful solutions.
• Product Expertise: Act as a product expert, clearly articulating and demonstrating how Atlassian’s software drives collaboration and productivity.
• Value-Driven Demonstrations: Deliver engaging demonstrations showcasing how Atlassian’s solutions empower teams and drive outcomes.
• Technical Sales Leadership: Guide customers on best practices and implementation strategies to achieve success with Atlassian software.
• Sales Collaboration: Build strong partnerships with sales counterparts to improve engagement and optimize the sales cycle.
• Customer Advocacy: Gather customer feedback and competitive insights, sharing them with product teams to influence improvements.

Qualifications:

• Bachelor’s degree or equivalent.
• 1-4+ years of experience in Presales, Solution Engineering, or working in customer facing roles for technology vendors or technology driven organizations.
• Deep knowledge of Atlassian’s product suite and ability to articulate its value in solving complex business challenges.
• Proven experience delivering impactful product/solution demonstrations and leading technical evaluations.
• Ability to identify solution expansion opportunities and align with customer goals.
• Highly organized, able to work in a fast-paced, ambiguous environment, balancing competing priorities and deadlines.
• Strong interpersonal and communication skills to influence technical and business stakeholders, with the ability to present to and persuade varied audiences.
• Collaborative mindset with a passion for solving problems and empowering customers, along with a “roll-up-your-sleeves” approach focused on execution and continuous improvement.
• At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.
• This role may also be eligible for benefits, bonuses, commissions, and equity.
• Benefits & Perks
• Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

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