Senior Engagement Principal | Software Delivery
Key Skills for This Role
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Responsibilities
- Act as supply chain subject matter expert, both during the implementation & pre-sales situations
- Work closely with our Product and Technical teams to drive our product improvements and direction
- Single point of contact between the customer, Aera team, as other parties such as consultants and system integrators for all project-related topics - Including C Level Engagements
- Ensure project requirements are understood by Aera resources and delivered on-time and in accordance with customer expectations and statement of work (SOW)
- Manage project resources, track progress via KPIs, and escalate as required
- Keep customers within project scope and on-task
- Plan and run meetings/workshop with prospects, ranging from early discovery sessions to detailed final presentations as of a formal software evaluation
- Estimate and document project requirements for proposals and SOWs
- Become the "face" of Aera and product delivery experience
About You
15+ years of experience leading and managing post-sales enterprise software implementation projects
Outstanding on-site, customer-facing skills (communication, project management, relationship building, etc.) and a deep sense of urgency in delivering to customer requirements, paired with an acute ability to understand customer needs/pain points and define solutions
Extensive and broad supply chain knowledge, including supply chain best practices and metrics covering all core aspects of supply chain (demand, supply, manufacturing, inventory, order management, etc.)
Experience with enterprise IT and software, including ERP (Oracle and SAP), cloud/SaaS, security, mobile, BI, planning systems and execution systems
Familiarity with supply chain, logistics, and planning software - specifically, SAP and best-of-breed such as JDA, Kinaxis, etc.
Experience with agile project work/scrum methodologies
Experience writing proposals and SOWs
Proven ability to successfully manage technical team members
Ability to travel globally
Experience in the pharmaceutical or CPG vertical is an added bonus
Bachelor’s degree, ideally in Engineering; Master’s degree preferred
About Aeratechnology
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