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Senior Engagement Manager

exl Service.com (India) Private Limited
Remote, CAN
Full-time
Senior · 12+ years experience
Remote
Discovered 5 days ago
sas

Full Job Posting

Qualifications

  • 12+ years of experience in Marketing Data Science, along with in consulting, solution design and client management
  • Unsecured lending experience with Banks / FinTechs
  • Experience with fraud platforms (e.g., Actimize/FICO/SAS) and feature engineering from digital/device/behavioral data
  • Hands‐on with rules design, model usage, segmentation, and A/B testing.
  • Understanding of KYC/IDV, dispute/chargeback flows, and control/audit needs
  • Demonstrable leadership ability, superior problem solving and people management skills
  • Excellent communication, presentation and story building skills in a consulting setup

Responsibilities

  • Serve as main client contact, engaging with C‐level and senior stakeholders.
  • Track fraud trends and funnels; refine rules/models to balance loss, approvals, and customer experience.
  • Assess strategy performance (detection rate, false positives, manual review, referral) and recommend improvements.
  • Monitor emerging typologies (ATO, first‐party, synthetic ID, mule/merchant) and adjust controls proactively.
  • Own test‐and‐learn: design champion–challenger tests; measure lift; codify winners.
  • Oversee decisioning implementation on fraud platforms; ensure audit/controls and documentation.
  • Align with Operations on case workflows, dispute/chargeback processes, and agent playbooks.
  • Lead and plan analytical projects with offshore teams for smooth execution.

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