Senior Document controller

Role overview

Document control leadership

• Provide senior subject matter expertise and guidance on document control systems, processes, and standards.
• Mentor and support Document Controllers, Program Analysts, project teams, and system users.
• Oversee document intake, processing, distribution, storage, and archival.
• Enforce metadata, naming, version control, classification, and compliance requirements.
• Review submittals for completeness, accuracy, and compliance; maintain audit-ready records.

Systems and improvement

• Administer enterprise document control systems, including configuration, permissions, workflows, and troubleshooting.
• Lead system rollouts, enhancements, adoption, and change management.
• Define system requirements, workflows, user roles, and reporting with IT and business stakeholders.
• Identify and address system gaps, risks, and improvement opportunities.
• Maintain process maps, SOPs, manuals, guides, dashboards, trackers, and risk logs.
• Monitor metrics and workload trends; prepare leadership reports and support continuous improvement.

Minimum requirements

• Relevant bachelor's degree and 8 years of document control experience, or demonstrated equivalent experience and education.
• 10 years performing document control functions on complex programs or capital projects.
• Proficiency with Microsoft Office, SharePoint, Adobe Acrobat, and enterprise document management platforms.
• Experience supporting or administering an enterprise Document Control System as an administrator or subject matter expert.
• Strong knowledge of document management systems, document control standards, and compliance requirements.
• Strong organizational, analytical, and communication skills; able to manage multiple priorities.

Preferred qualifications

• Experience on at least two projects of similar scope, preferably infrastructure, transportation, or public-sector programs.
• Document or records management certification such as CDIA+ or CRM, or equivalent credential.
• Experience developing SOPs, workflows, process maps, and training materials.
• Familiarity with audits, regulatory compliance, document retention, system implementation, change management, or process improvement.
• Leadership, mentoring, problem-solving, risk management, metrics reporting, stakeholder management, and training experience are advantageous.

Onboarding

• New employees are required to attend an in-person Day 1 onboarding at an AECOM office.

Benefits

• Depending on employment status, benefits may include health and disability coverage, paid time off, leaves, retirement savings, employee stock purchase, well-being resources, and other programs.

About AECOM