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Senior Dispatch

Harmony Fire
Chesterfield, GBR
Full-time
Senior
Onsite
Discovered 1 months ago

Full Job Posting

Key Responsibilities

  • Own and manage the daily dispatch operation — coordinating order pick, pack, and despatch to ensure all deliveries leave on time and in full.
  • Plan and prioritise outbound workload across the team, allocating tasks and managing capacity to meet daily and weekly despatch targets.
  • Ensure all outbound orders are accurately picked against delivery notes and production records, with zero tolerance for incorrect or incomplete shipments.
  • Liaise with carriers, hauliers, and logistics partners to book collections, resolve issues, and optimise delivery routes and costs.
  • Maintain accurate despatch records and proof of delivery documentation, ensuring all systems are updated in real time.
  • Work closely with the production team to align despatch schedules with manufacturing output and client deadlines.
  • Support the wider warehouse and stores function — including goods-in, stock management, and inventory accuracy — as required.
  • Lead, mentor, and support junior members of the despatch team — setting the standard for accuracy, pace, and professionalism.
  • Identify process improvements in the despatch operation and work with the Operations Manager to implement them.
  • Ensure the despatch area is maintained safely, cleanly, and in line with SolidCor’s H&S requirements at all times.

Skills, Knowledge & Expertise

  • An A-player mindset — high standards, extreme ownership and the drive to do things properly, the first time.
  • Proven experience in a dispatch, warehouse, or logistics coordination role — ideally in a manufacturing or building products environment.
  • Strong organisational skills — able to manage competing priorities, high order volumes, and tight deadlines without dropping the ball.
  • Excellent attention to detail — rigorous about accuracy in picking, packing, and documentation.
  • Experience working with carriers and logistics partners, including booking collections and resolving delivery issues.
  • Confident using warehouse management systems, despatch software, or similar operational tools.
  • Physically fit and comfortable working in a busy warehouse and factory environment.
  • Strong communicator — able to work cross-functionally with production, sales, and customer service teams.
  • Experience leading or mentoring a small team (preferable).
  • Forklift licence (preferable).

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