Senior Director

Overview

Accountabilities

• Customer Engagement
• : Lead the transformation of Interational go-to-market model across personal and non-personal channels commercial operations, salesforce excellence in partnership with the therapy areas, and digital and omnichannel to improve effectiveness, drive personalization, and lift the impact of customer engagement.
• Strategy and Portfolio Ownership:
• Own the regional portfolio of AI commercial programs; create and sequence a clear roadmap aligned to business, medical, access and R&D priorities; develop business cases and value narratives; embed reuse principles to scale what works.

• Use Case Translation

• Engage senior stakeholders to surface unmet needs and decision points; translate them into well-scoped AI use cases with clear problem statements, success metrics, data requirements, and risk tiering; align to strategic focus areas including AI30.
• Delivery, Scale and Value Realization
• : Co-lead solution delivery with enterprise AI teams; shape pilots, manage scaled deployments and local adoption; define and track KPIs and ROI; apply appropriate evidence frameworks; remediate or decommission where needed.
• Change Leadership and Ways of Working
• : Lead structured stakeholder engagement; embed AI into day-to-day operations, moving beyond one-off pilots; identify process and role shifts and work with functional leaders to implement them; partner with learning teams to build AI literacy.
• Data, Governance and Compliance
• : Serve as regional point of contact to ensure AI-ready data and compliance with enterprise standards and local regulations (e.g., GDPR, HIPAA, AI Act, SaMD); adhere to governance requirements including registry-before-scale, model/data cards, ongoing monitoring and human-in-the-loop oversight.
• Partnerships and Ecosystem:
• Co-develop programs with Commercial AI and Global Business Services; establish clear remits and hand-offs across enterprise teams; build a delivery culture grounded in shared purpose, psychological safety and accountability.
• Integration with Enterprise AI:
• Act as the primary interface to capability teams across customer and patient engagement, data science and analytics, and platform engineering, ensuring clarity on ownership, priorities and transitions from build to run.
• Market Sensing and Foresight:
• Scan internal and external trends; track market and innovation shifts to anticipate opportunities and risks; spot and shape new enterprise initiatives; define leading indicators to monitor progress and pivot decisively.
• Near-term to Broader Impact:
• In the first 90 days, assess demand, set the roadmap and launch priority pilots; in 6 12 months, scale adoption across markets, demonstrate ROI and codify reuse; over time, institutionalize AI-enabled ways of working that accelerate growth and improve patient outcomes.

Essential Skills / Experience

• Minimum 10 years professional experience, with 5-7 years focus on leading transformation programs in commercial pharma
• Demonstrated commercial and scientific domain experience reflecting a deep understanding of the needs of the business function and Region you are responsible for.
• Strong analytical and communication skills at all levels of the organization and the ability to operate successfully in highly matrixed organizations
• Effective interpersonal and relationship management skills with consultative approach and ability to interact and build trust
• Operational effectiveness, highly organized process with follow through
• Strong initiative to understand our core business goals and establish processes or programs to set direction, generate alignment and push forward
• Financial background and understanding of forecasts, budgets, financial activities and tools
• Resourceful, motivated, influential and proactive; able to prioritize in a fast-growing organization
• Experience in strategic planning processes and tools and/or project management tools

Desirable Skills / Experience

• Graduate degree (MBA, Masters, MD or PhD preferred)
• Experience in leading and managing alliances or strategic partnerships
• Experience in translating business needs into a coordinated business proposal and plan for cross-functional senior leadership team
• Ability to develop creative and simple solutions to complex problems