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Senior Director, Data Operations Center (DOC)

Equifax
Alpharetta, USA
Full-time
Senior · 7+ years experience
Discovered 3 weeks ago

Full Job Posting

Schedule:

  • Full time

Qualifications

  • Bachelor’s degree in Data Science, Data Analytics, Computer/Management Information Systems, Mathematics, Statistics, Engineering, or a related quantitative field.

Responsibilities

  • Architect & Scale Data Observability: Lead the expansion of our SOC-inspired control tower, overseeing continuous monitoring of "data in motion" across key dimensions: accuracy, completeness, timeliness, consistency, distribution shifts, volume, schema, and lineage.
  • Lead and Develop DOC Team: Empower, mentor, and direct a US-based team of professionals. Coach your team as they deepen their adoption of modern observability tools (e.g., Anomalo), elevate their analytical agility, and build automated, self-healing pipelines.
  • Drive Next-Gen Automation & AI Integration: Partner closely with Technology, Data & Analytics, and AI leaders to build on our existing capabilities—deploying validation gatekeepers, ML-driven anomaly detection, and automated remediation scripts (SQL, Python, dbt) to eliminate manual patching and prevent false-positive alert fatigue.
  • Command Incident Management & Root Cause Analysis: Oversee the end-to-end incident management lifecycle for data downtime incidents. Establish rigorous operational reviews to improve Mean Time to Detection (MTTD) and Mean Time to Resolution (MTTR), while reducing escaped defect rates.
  • Drive Furnisher Advocacy & Quality Scorecards: Translate technical pipeline insights into business strategy by establishing programmatic "Data Quality Scorecards" to coach data furnishers on ingestion formats, Metro 2® guidelines, and commercial compliance standards.
  • Execute with Urgency and Ownership: Drive cross-functional execution of complex observability projects on time against key SLAs and metrics. Proactively eliminate uncertainty, allocate resources effectively, and hold your team accountable for rapid incident resolution and low anomaly recurrence.
  • Safeguard Regulatory & Enterprise Integrity: Serve as a trusted steward of data governance, ensuring all monitoring frameworks, quarantine procedures, and system controls adhere strictly to FCRA, Metro 2, and commercial regulatory guidelines.
  • What Experience You Need
  • Bachelor’s degree in Data Science, Data Analytics, Computer/Management Information Systems, Mathematics, Statistics, Engineering, or a related quantitative field.
  • 7+ years of progressive leadership experience in data operations, systems monitoring, site reliability/operations center management (DOC/SOC/NOC), data quality engineering, or data observability within a regulated industry.
  • 5+ years directly managing technical or analytical staff, with a proven track record of guiding, upskilling, and developing senior individual contributors (e.g., Data Observability Analysts, Data Engineers).
  • Proven experience stepping into an ongoing operational or digital transformation—transitioning teams from manual data checking to automated, alert-driven, and self-healing operational models.
  • Strong familiarity with enterprise data architectures, cloud data warehouses (Snowflake, BigQuery), pipeline observability platforms (Monte Carlo, Anomalo, Bigeye), and scripting frameworks (SQL, Python, dbt).
  • What Could Set You Apart
  • Direct experience designing or scaling a Data Operations Center (DOC) utilizing ML-driven anomaly detection, automated self-healing logic, or AI agentic workflows.
  • Proven success managing external data provider compliance through programmatic Data Quality Scorecards and SLA enforcement.
  • Deep domain expertise spanning Consumer and Commercial credit reporting standards (FCRA, Metro 2®).
  • We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
  • Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
  • Primary Location:
  • USA-GA-Alpharetta-JVW3
  • Function:
  • Function - Fulfillment / Operations

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