Senior Director, Business Program Management - Non-AI Capacity Leader

Lead, coach, and develop a team of capacity program managers, establishing clear ownership and accountability across UAT, service availability, strategic growth shaping, multi-region program management, and future capacity reservations. Lead the end-to-end Non-AI UAT and escalation process, including intake, prioritization, blocked-deal resolution, milestone tracking, and cross-functional coordination across Engineering, Finance, and Field. Drive improvements that strengthen and scale UAT processes. Partner with Engineering on capacity supply planning, service availability, and new-region readiness. Identify and prioritize capacity and service gaps based on customer and business impact, while representing customer and field capacity needs within Engineering planning and escalation processes. Shape worldwide growth-shaping and capacity relocation strategies, including demand shaping, regional capacity guidance, and priority setting, in partnership with capacity program leads and cross-functional stakeholders. Drive strategy and readiness for future capacity reservations (FCR), partnering across Field Execution, go-to-market (GTM), and Engineering to support evolving customer and business requirements. Lead capacity prioritization and regional allocation governance, establishing frameworks and processes that support capacity readiness, allocation, and prioritization decisions. Partner with Finance to connect regional demand and capacity decisions with revenue estimates, financial considerations, and business impact, informing prioritization and investment tradeoffs. Partner with Field and Sales teams to translate customer demand, strategic account needs, and escalations into actionable capacity plans. Develop enablement resources, including playbooks, conversation guides, and communications, that equip teams to have accurate and timely capacity conversations with customers. Represent customer and field capacity needs across Engineering, Finance, and business leadership, providing outcome-oriented reporting that connects capacity decisions and program progress to business impact and key learnings. Embody our Culture and Values Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years of experience in program management, process management, or process improvement OR equivalent experience. 6+ years management (e.g., people, project, process, vendor, change) experience. 10+ years of experience in business or technical program management, cloud infrastructure, capacity operations, supply chain operations, or related experience, including P&L or large-scale operational ownership. People management experience, including hiring, coaching, performance management, and developing program managers within a complex, matrixed organization.

leading cross-organizational initiatives in partnership with Engineering, Finance, Field, Sales, or other cross-functional stakeholders.

Knowledge of cloud infrastructure economics, including compute, storage, and Platform as a Service (PaaS), with experience in regional capacity planning and customer escalation management.

developing scalable operating models, governance practices, automation, tooling, or frameworks that improve the management of complex business programs.

Business and program management experience spanning strategic planning, business performance, stakeholder engagement, cross-functional influence, and process improvement.

communicating with executive stakeholders and leading complex, cross-organizational programs with evolving priorities.