Senior Director AI and Operations Engineering

Role overview

Responsibilities

• Identify high-value processes for automation and agentic AI, choosing the simplest effective technology.
• Translate operational issues into functional solutions while remaining technically involved.
• Drive initiatives from idea through prototype, deployment, adoption, and delivery of expected benefits.
• Evaluate infrastructure, licensing, consumption, and model costs against generated value.
• Build security, privacy, traceability, and operational resilience into solutions.
• Develop engineering expertise in operations and improve operational capacity while controlling risk.
• Monitor solution performance and measure gains.
• Lead an engineering team that includes two directors, developers, and citizen developers.

Prerequisites

• Bachelor's degree in computer science, software engineering, AI, data science, or related technology field, or equivalent education and experience.
• 7–10 years managing operational and technology teams, including managers.
• Experience in wealth management and/or capital markets.
• Experience in organizational transformation, process optimization, continuous improvement, and major change management.
• Strong knowledge of software development, Python, APIs, integration, cloud architecture, Git, CI/CD, testing, and monitoring.
• Expertise in automation, workflows, RPA, low-code/no-code, generative AI, LLMs, and agentic technologies.
• Understanding of AI economics, cybersecurity, data protection, responsible AI, access management, auditability, and resilience.
• Builder mindset, operational acumen, mobilizing leadership, and ability to scale prototypes into secure, resilient solutions.
• French and English; the role involves frequent discussions with service providers or partners who may speak a language other than French.

Work arrangement

• Hybrid work model requiring at least three days per week in the office, with the option to work remotely the other two days.
• Occasional travel between Montreal and Toronto.

Benefits and development

• Flexible benefits include health and wellness options, group insurance, pension plan, employee share ownership, and employee and family assistance.
• Other offerings include preferential banking services, community initiatives, telemedicine, and a virtual sleep clinic.
• Continuous learning includes practical learning, training content, and collaboration with colleagues.