Senior Developer - Information Technology

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

The Senior Developer, IT will be responsible for the development of our critical applications within the contact centers. This role will need to have the expertise on technical development in Conversational Contact Center technologies including Web Chat, Voice IVR, Web Applications & Cloud platforms.

Lead development, execution, and delivery of artifacts/code involving Conversational AI, IVR systems, chatbot/web chat solutions, and cloud-native web applications

Collaborate with technology leads/developers, business SMEs, UX designers, and technology stakeholders to define technical deliveries

Drive integration of Web-based channels with back-end systems, APIs and analytics platforms

Champion Agile/Scrum methodologies, conducting sprint planning, stand-ups, and retrospectives

Lead API integrations between internal platforms, external systems, and cloud services

Collaborate with development, infrastructure, and product teams to gather integration requirements and translate them into scalable technical solutions

Lead unit and integration testing and assist QA teams with end-to-end testing

Stay current with industry best practices and emerging technologies in API development and integration

Highlight and document risks, issues, blockers and dependencies; discuss with team project manager on regular basis

Coordinate with Cloud infrastructure teams (AWS, Azure, or GCP) to ensure scalable, secure, and high-performance deployments

Track delivery milestones and interdependencies across multiple teams

Oversee vendor relationships and third-party integrations when applicable

Support and guide the team in removing blockers, maintaining momentum, and ensuring quality

8+ years of hands-on technical experience in modern distributed and disconnected systems architecture

Proven experience delivering IVR, web chat, and AI-powered virtual assistant solutions

Solid technical understanding of cloud platforms (AWS/Azure/GCP), APIs, CI/CD, web technologies, and DevOps practices

Strong organizational and stakeholder management skills across technical and non-technical teams

Experience with Agile/Scrum or SAFe frameworks and tools (e.g., Jira, Confluence, Azure DevOps)

Excellent communication, leadership, and documentation abilities

Knowledge of APIs, JSON, XML, and OAuth, mqtt, rabbitmq, solace, Kubernetes, Wi-Fi technology

Experience with language: Node.js, Python, Go, React

Familiarity with CI/CD pipelines/DevOps and version control tools like Git

Knowledge of customer journey mapping, persona design, and voice UX best practices

Familiarity with compliance standards (e.g., GDPR, HIPAA, PCI-DSS) in cloud and CX solutions