Senior Developer - CX Implementation

Responsibilities

• · Own end-to-end development and implementation of Kore.ai solutions including voice bots (Conversational IVR), chatbot, agent assist, quality management automation and post contact analytics & insights · Build and enhance complex dialog tasks, event handling, conditional logic, and NLP training flows on the Kore.ai XO platform · Implement real-time API integrations via service nodes, handle authentication flows, and manage session/context logic · Drive voice channel enablement, including SIP trunk configuration, intelligent call routing, and transfer logic · Develop components for Agent Assist, including intent recognition, real-time hints, and embedded knowledge surfacing · Lead code reviews, unit testing, debugging, and performance tuning · Guide and mentor junior developers, support their code, and help them grow Kore.ai platform skills · Collaborate closely with solution designers and architects to ensure timely and robust delivery · Contribute to reusable bot components, documentation, and delivery accelerators for future scaling Technical Skills Required: · Kore.ai XO Platform (v11): Dialog tasks, event nodes, conversational IVR, context management, bot lifecycle management · Programming: JavaScript (for scripting business logic), REST API integration, JSON parsing, async flows · Voice Enablement: SIP transfers, call routing logic, IVR tree design, real-time agent handoff · NLP & AI: Intent/entity training, pattern matching, sentiment analysis, knowledge graph integration · Tools & Testing: Emulator, NLP tuning, bot testing tools, Postman · Version Control: Git, Bitbucket · Databases: MongoDB, Redis (preferred) · DevOps Familiarity: Bot publishing, deployment workflows, change tracking Qualifications: · Bachelor’s degree in Computer Science, Engineering, or related field · 5+ years of experience in software development with at least 3+ years of hands-on Kore.ai work · Experience working on enterprise-grade conversational AI projects across web, mobile, and voice channels · Kore.ai certifications (XO11, Smart Assist, Agent Assist, Search Assist) strongly preferred · Familiarity with Agile delivery, and customer-facing production deployments What We Are Looking For: A hands-on Kore.ai developer with deep implementation experience and the ability to drive technical excellence Someone who can lead by example, guide junior team members, and collaborate with cross-functional stakeholders Strong analytical and problem-solving skills, with the ability to debug complex integrations and optimize performance Good communication skills and comfort working in a client-facing, fast-paced delivery environment A mindset of continuous learning and interest in shaping the future of customer experience through AI