Senior Delivery Manager

As a Senior Delivery Manager in our Technology team, you'll lead the delivery and ongoing operation of high-profile, technology-enabled health and human services supporting our Services business and government customers. Working across Services, Product and Technology, you'll turn service needs into clear technology priorities and help keep critical services stable, responsive and performing effectively. This is a hands-on delivery role in a complex service environment where technology directly enables important services delivered to the community.

What You'll Be Doing

Lead the delivery and ongoing operation of high-profile, business-critical services.

Connect Services, Product and Technology to translate operational needs into clear technology priorities.

Manage service requests, priorities, risks and dependencies across multiple teams and partners.

Build strong relationships across internal teams, external partners and government stakeholders.

Navigate complex stakeholder environments, competing priorities and challenging conversations with confidence.

Communicate clearly with technical and non-technical audiences while maintaining momentum and accountability.

Strengthen governance and operational discipline to keep services stable, responsive and aligned to customer needs.

About You

Demonstrated experience leading technology or service delivery in a complex, high-profile health, wellbeing or human services environment, such as national helplines, crisis or counselling services, mental health and wellbeing services, health information or referral services, or other government-funded community services.

Strong experience working across operational Services, Product and Technology teams, with the ability to translate service needs into technology priorities and delivery outcomes.

Experience leading business-critical services where reliability, responsiveness, customer outcomes and stakeholder confidence matter.

Confidence managing complex stakeholder groups, including internal teams, external partners and government customers, and navigating difficult conversations and competing priorities.

A practical, hands-on delivery approach with clear ownership of risks, dependencies and outcomes through to resolution.

We’re a hybrid workplace, with regular time together in your local Telstra Health office in line with your team’s agreed ways of working. Outside of this, we support flexibility in how you work. You’ll work alongside people who care deeply about the services we provide, with opportunities to learn, grow and build your career at Telstra Health.

Perks & Benefits

Free Telstra mobile & plan for eligible employees

30% off eligible Telstra home internet

16 weeks paid gender-equal parental leave + additional leave options

Flexible working, career breaks & ongoing learning opportunities

Free 24/7 professional wellbeing support for you & your family

Employee rewards with discounts & cashback across shopping, travel, entertainment & more

Novated Leasing and Salary Sacrifice Options

We welcome applications from candidates across Australia with valid Australian working rights and value diverse perspectives from people of all backgrounds, cultures, abilities, genders and experiences.

As a Circle Back Initiative Employer, we're committed to responding to every applicant.

Ready to make a meaningful impact? Apply today and learn more about how Telstra Health is improving lives through digitally-enabled care.