Senior CX Program Manager

Build experience designing scalable processes, automation, reporting, and decision mechanisms that improve customer and operational outcomes. Identify and assess customer, operational, and business challenges within your domain, synthesizing information from multiple sources into clear recommendations and actionable plans. Own cross-functional programs from problem definition through implementation, aligning objectives, milestones, dependencies, owners, and measures of success. Translate customer demand, operational data, and business priorities into requirements and recommendations, evaluating tradeoffs and recommending the best path forward. Design and implement process, automation, reporting, and workflow improvements that reduce manual effort, improve visibility, and enable faster, better-informed decisions. Use customer and operational insights to identify recurring problems, emerging risks, and opportunities for improvement, partnering with the appropriate teams to address them. Establish practical governance, decision paths, and operating processes that create clearer accountability and more consistent execution across teams. Document and share reusable practices and lessons that help other teams adopt successful approaches and improve the capacity customer experience. Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience Experience owning cross-functional programs with customer, operational, or business impact Demonstrated analytical and business judgment, including experience evaluating tradeoffs and translating data into recommendations Experience improving processes or workflows through automation, reporting, tooling, or other scalable solutions Demonstrated ability to work through ambiguity, align partners across organizational boundaries, and drive programs from problem definition through implementation