Senior Customer Value Architect - Sydney

Some of the world’s largest utilities run critical decisions on Neara: where to spend billions on network upgrades, how to manage wildfire and vegetation risk, how fast to restore power after a storm. When a Customer Value Architect does the job well, it’s obvious:

A major enterprise rollout lands on time and is adopted across the business, not just by the team that bought it.

The customer’s executives can point to exactly what Neara has delivered, in their own numbers.

The account grows because the customer keeps finding new problems they want Neara to solve.

You own the overall success of your account, and the reason those outcomes happen.

This isn’t a typical customer success role. As a CVA, you’re the named Neara lead on our most strategic enterprise accounts in Australia, and you’re embedded with that customer, often on-site. You’ll get to know their network, their people and their priorities as well as they do. Your job is to understand how they analyse and manage risk, configure Neara around it, and own delivery of complex enterprise projects from scope through to measurable value. You’ll work where sales, product, deployment and strategy meet, and you’ll be the customer’s strongest advocate inside Neara.

This is a Sydney-based role.

Own the account: Be accountable for the overall success of your customer: delivery, adoption, value and growth.

Lead enterprise delivery: Own the delivery of large, complex projects end to end, making sure they meet contractual scope and hit the business outcomes they were bought for.

Configure for their reality: Get deep in the Neara platform and shape it around how your customer analyses and manages risk, so it fits how they actually work.

Embed it in the business: Lead organisation-wide adoption, including the workflow and change management work that sits outside the core platform.

Own the value story: Define business cases and ROI metrics with your customer’s leadership, and run the executive value reviews that show what Neara delivers.

Be a trusted executive advisor: Understand your customer’s strategic priorities well enough to shape where Neara goes next in their business, with relationships from engineering teams to the executive suite.

Own the growth: Lead account strategy with Sales and Deployment, uncovering the business drivers and pain points that expand the partnership.

Shape the product: Bring what you see in the field back to Product, so we build the features that unlock the most value for customers.

Enterprise delivery leadership: Significant experience leading complex technology programs for large enterprise clients, embedded with them and accountable for the outcome.

Strong technical depth: You’re credible with engineers and comfortable getting hands-on with enterprise software platforms, data and deployments.

Commercial rigour: Experience building value and ROI frameworks tied to a client’s strategic and business priorities, and connecting your work to commercial results.

Senior stakeholder presence: You build trusted relationships with executives and technical teams alike, through credibility, authenticity and transparency.

Clear communication and judgement: You explain complex topics simply, and you work back from business outcomes to the right technical solution.

Ownership: A proactive problem-solver who takes full responsibility for a customer’s success and creates momentum without waiting to be asked.

Highly regarded: A background in technology consulting, or in utility or civil design.

Bonus points for: Infrastructure or energy sector experience, or an engineering degree. Neither is essential.

Competitive salary + ESOP. Significant career development and growth opportunities.

Fully flexible working arrangements with a well-stocked office in Redfern.

Highly meritocratic, non-bureaucratic, and no-ego work culture.

Regular company events.

The opportunity to work on complex, meaningful products and real-world problems.

The opportunity to play a direct, critical role in the trajectory of a high growth company.

Neara values diversity, belonging, and equal employment opportunities. We encourage individuals from all backgrounds to apply.