Customer Value Architect
Full Job Posting
WHAT YOU WILL DO
- Develop a strong understanding of, and proficiency with, the Neara software platform in order to translate its functionality and value to customers.
- Work directly and closely with customers, including meaningful time on-site with customers to:
- Drive and embed the use of the Neara platform by customers, including enabling the customer’s ability to proficiently use the platform to ensure customer ease of adoption and use throughout their organisation.
- Ensure that Neara solutions adopted by customers are being delivered as contractually scoped and are delivering on identified business outcomes.
- Develop a deep understanding of customer strategic imperatives and business goals in order to provide clear guidance on where Neara solutions can enable or enhance.
- Serve as a trusted commercial and technical advisor to customers, ensuring Neara solutions are fully embedded within their business, including with respect to workflow or change management requirements that sit outside the core Neara scope.
- Collaborate with customers to define and deliver business cases and related ROI metrics, in support of the value delivered by Neara solutions, including established cadences around internal reporting and value delivery reviews.
- Identify opportunities for customers to expand their use and adoption of the Neara platform into other solutions through the identification of additional business drivers or pain points that Neara can help solve.
- Identify and actively engage a broad stakeholder audience within customers to ensure close and trusted relationships, built on credibility, authenticity and transparency.
- Collaborate closely with Neara Sales and Deployment teams to drive customer happiness, platform adoption, growth, and consistent and measurable adoption and value demonstration frameworks.
- Design and deliver focused training sessions and workshops aligned with customer goals and workflows
- Identify emerging client needs and strategic opportunities, and work closely with Neara Sales and Deployment teams to inform customer account strategies and growth opportunities.
WHO YOU ARE
- Significant experience as a Data & Analytics Consultant, Technology Consultant, or Management Consultant within a consulting firm or relevant software provider, managing enterprise-level client strategy and engagement.
- Strong technical aptitude with hands-on experience in programming, data integration, and utilizing tools like macros and various software languages to create tailored, data-driven solutions for clients.
- Proven track record of developing tangible customer value and ROI frameworks that map complex technical solutions back to client strategic and business priorities.
- Deep familiarity with enterprise software platforms, large-scale deployments, and change management.
- Experience working with utilities, digital twin software, or grid modernization initiatives is highly desirable. Experience within broader infrastructure or the energy sector is a major plus.
- Exceptional communication and external stakeholder engagement skills, with the ability to explain complex technical topics clearly and build trusted relationships with cross-functional client teams.
- A proactive, critical thinker who enjoys finding creative technical solutions to solve customer pain points and unlock commercial growth opportunities.
- WHAT WE ARE OFFERING YOU
- Competitive salary + ESOP.
- Significant career development and growth opportunities.
- Highly meritocratic, non-bureaucratic, and low ego work culture.
- The opportunity to work on complex, meaningful products and real-world problems.
- The opportunity to play a direct, critical role in the trajectory of a high-growth company.
- #LI-NT1
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