Senior Customer Success Manager Infrastructure Industries

Job Description

• Oracle’s Infrastructure Industries Customer Success organisation is seeking a Senior Customer Success Manager to join the EMEA Customer Success team, supporting strategic cloud customers across the United Arab Emirates and Kingdom of Saudi Arabia.
• Oracle’s Construction and Engineering solutions help owners and project teams plan, build and operate critical assets with greater visibility, control and collaboration across the project lifecycle.
• The portfolio includes tools such as Primavera Unifier, Primavera P6, Aconex and Textura, supporting project delivery, cost control, scheduling and payment workflows.
• This role sits within Infrastructure Industries Customer Success, covering Construction & Engineering and Utilities.
• You will manage a portfolio of strategic customers, acting as their primary point of contact throughout the customer lifecycle and helping them realise long-term value from their Oracle investments.
• You will be part of a collaborative, global organisation where you can build trusted customer relationships, influence strategic outcomes, and grow your expertise across Oracle’s Infrastructure Industries portfolio.
• We will offer you:
• The opportunity to work with strategic cloud customers across Construction & Engineering, Utilities, Energy, and other asset-intensive industries.
• A visible individual contributor role with strong cross-functional engagement across Oracle.
• The chance to influence customer outcomes, adoption, satisfaction, and long-term success.
• Collaboration with teams across Support, Product Development, Cloud Operations, Consulting, Sales, and Customer Success.
• A professional environment focused on customer value, operational excellence, inclusion, and innovation.
• A career at Oracle gives you the opportunity to work with some of the world’s leading organisations, helping customers solve complex business challenges through cloud technology, enterprise applications, and industry-focused solutions.

What You Will Do

• As a Senior Customer Success Manager, you will manage a portfolio of strategic cloud customers and serve as the primary point of contact throughout the customer lifecycle.
• You will drive adoption, business value realisation, operational excellence, and customer satisfaction by aligning Oracle resources to customer priorities.
• You will:
• Act as the primary Customer Success Manager for a portfolio of strategic cloud customer accounts.
• Build trusted advisor relationships with customer executives, business stakeholders, and technical teams.
• Lead Executive Business Reviews, Quarterly Success Reviews, operational reviews, and account planning activities.
• Monitor customer health, identify risks, and implement mitigation plans.
• Coordinate Oracle resources to support timely resolution of customer issues and escalations.
• Advocate for customer needs across Oracle and provide visibility into customer priorities, objectives, and operational challenges.
• Promote adoption of Oracle products, support services, and best practices.
• Partner with Sales and Customer Success teams to support renewals and expansion opportunities.
• Lead cross-functional initiatives focused on improving customer experience and operational excellence.
• Drive customer satisfaction, retention, advocacy, and long-term strategic relationships.

What You Will Bring

• Bachelor’s degree or equivalent experience.
• 10+ years of experience in Customer Success, Technical Account Management, Enterprise Support, Consulting, or a related customer-facing role.
• Experience managing strategic or enterprise-level customer relationships.
• Strong executive communication, presentation, and relationship management skills.
• Business and technical acumen, with the ability to engage confidently with executive sponsors, business stakeholders, and technical teams.
• The ability to influence cross-functional teams in a matrixed environment without direct authority.
• Knowledge of cloud technologies, SaaS applications, enterprise software, infrastructure, or Oracle solutions.
• Experience working with customers in Construction & Engineering, Utilities, Energy, or other asset-intensive industries is preferred.
• Knowledge of Primavera P6, Primavera Unifier, Aconex, Textura, or related Oracle solutions is preferred.
• Fluent English language skills are required. Arabic language skills are preferred.
• Willingness to travel up to 25%.
• At Oracle, we don’t just respect differences, we celebrate them.
• We believe that innovation starts with inclusion and that to create the future we need people with diverse backgrounds, perspectives, and abilities.
• That’s why we’re committed to creating a workplace where all kinds of people can do their best work.
• When everyone’s voice is heard and valued, we’re inspired to go beyond what has been done before.

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