Senior Customer Success Manager

The Customer Success Manager will have vast field and practitioner experience in the industry, and a record of success leading complex projects and delivering business outcomes to their organizations. You will be the account owner for highly complex, Enterprise customers that deploy multiple Flexera solutions from Cloud to On-Premises, proactively managing their portfolio from a value and business objectives conversation throughout the entire lifecycle of a customer. This role will be covering the French market

Customer Success Manager's are outstanding at tracking projects and are organized, structured people that know how to influence and get others to support their cause. They can translate from technical to c-level language and back, align resources and connect the dots. They create connections and put their customers first in every interaction, without losing track of Flexera’s business.

Responsibilities:

Help our top, strategic customers realize quantifiable value, renew their contracts and become a reference

Identify the potential risk of churn and develop strategies to mitigate

Identify expansion opportunities (upsell and cross-sell) for Sales to develop

Act as the account owner to ensure renewal and expansion in coordination with all Flexera functions and departments

Maximize adoption of Flexera’s products and manage customer escalations (technical and business)

Identify stakeholders at the account and establish relationships

Proactively drive new value conversations

Keep the customer informed of relevant news from Flexera (product releases, capabilities, vision, M&A, best practices)

Own an enablement and development plan for Customer Success

Lead cross-functional projects of continuous improvement for the company

Qualifications:

Bilingual in French and English

You will come from a software asset management, customer success and/or consulting background most likely working for a software vendor, partner, or a software division of a large multinational IT company that has adopted insights or a value-based approach to selling.

Your domain expertise will include some or all of the following: Data normalization for IT Asset Management, Software license optimization, Enterprise application portals, Deep architecture and technology knowledge, Application lifecycle management, Cloud platform and solution knowledge, IT Service Management, or cybersecurity

Proven ability to maintain strong customer relationships and proactively grow them

Ability to work with cross-functional teams and facilitate communication between technical and commercial teams

Self-starter, independent thinker, active learner

Recognized and successful practitioner understanding of the business and language of IT Strong executive communication skills (persuasion, conflict resolution, conciseness, diplomacy, negotiation)

Comfortable leveraging CRM and CS software like Salesforce and Gainsight as tools of effectiveness

Successful project management experience with budget ownership

Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.

Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.

W e encourage candidates requiring accommodations to please let us know by emailing [email protected] .