Senior Customer Success Manager

GitHub values

Manager fundamentals

Leadership principles

Requirements

• 7+ years experience in customer success management, software adoption management, account management, professional services consulting, service delivery management, or customer-facing program management, including executive stakeholder management OR Bachelor’s Degree in Business, Engineering, Technology, or related field AND 5+ years experience OR Master’s Degree in Business, Engineering, Technology, or related field AND 3+ years experience OR equivalent experience
• Experience with executive stakeholder management and a strong executive presence with proven ability to engage C-level and senior business decision-makers
• Demonstrated ability to influence cross-functional global teams and partners toward shared outcomes
• Ability to travel up to 25%
• 9+ years experience in customer success management, software adoption management, account management, professional services consulting, service delivery management, or customer-facing program management, including executive stakeholder management
• 7+ years experience in enterprise SaaS, DevOps, DevSecOps, Developer AI, or SDLC domains
• Deep experience with CRM and CSM tools (Salesforce, Gainsight, or similar)
• Track record of mentoring peers and shaping customer success best practices
• Professional proficiency in spoken Spanish, with the ability to engage confidently with customer and executive stakeholders.
• Strong AI fluency, with practical experience using AI-powered tools and the ability to articulate how AI can transform software development and enterprise ways of working.