{bc}
Apply
successfactors

Senior Customer Service Representative

Firstsource
Hyderabad, IND
Senior · 3–5 years experience
Onsite
Discovered 1 weeks ago
Communication

Full Job Posting

Responsibilities

  • Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. Act as a point of contact for escalated customer concerns, demonstrating strong problem-solving skills. Maintain a thorough understanding of company products and services to effectively assist customers. Document customer interactions and feedback accurately in the CRM system. Collaborate with team members to improve processes and enhance the overall customer experience. Train and mentor junior staff on customer service best practices and company policies. Analyze customer feedback and trends to identify areas for improvement. Participate in team meetings and contribute to the development of customer service strategies.

Mandatory Skills

  • Proven experience in a customer service role, preferably in a BPO/KPO or call center environment. Strong knowledge of customer service principles and practices. Excellent verbal and written communication skills. Ability to handle difficult situations with empathy and professionalism. Proficient in using CRM software and other customer service tools. Strong analytical and problem-solving skills.
  • Under Graduates are eligible Minimum of 3-5 years of experience in customer service, with at least 1 year in a senior or supervisory role. Proven track record of achieving customer satisfaction and service excellence. Willingness to work flexible hours, including evenings and weekends as needed. If you are passionate about customer service and meet the qualifications outlined above, we encourage you to apply for this exciting opportunity to join our team at BSR IT SEZ, Hyderabad.

Preferred Skills

  • Experience in training or mentoring team members. Familiarity with quality assurance processes in customer service. Knowledge of industry trends and best practices in customer service. Ability to work in a fast-paced environment and manage multiple tasks effectively.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Firstsource

Senior Associate

Hyderabad, IND

Discovered Yesterday

Regional Patient Financial Advocate

, USA

Discovered 2 days agoFull-time

Patient Financial Advocate

, USA

Discovered 2 days ago

Mortgage Customer Specialist

, USA

Discovered 2 days ago

Patient Financial Advocate

, USA

Discovered 2 days agoFull-time

Patient Financial Advocate

, USA

Discovered 2 days agoFull-time

Collection Representative

, USA

Discovered 2 days ago

Supervisor - Operations

, USA

Discovered 3 days ago