Senior Customer Service Executive- Freightforwarding

Job Summary

• Develop, identify, and secure all relevant direct sales opportunities
• Initiate communication with existing customers as well as new customers
• Generate product or service interest for customers by providing them with information on benefits
• Identify decision makers within an organization and endeavor to speak to them
• Generate leads from cold calling data and ensure that any DNC (do not call) lists are respected
• Relay successful leads and appointment data to concerned sales representatives
• Make follow up calls to customers who have shown interest during initial contact
• Handle inbound calls and provide callers with information on our products and services
• Emphasize on product features and benefit and quote prices
• Maintain exception service and product knowledge
• Manage pre-calling planning activities such as call opening, relay of product information and call closing
• Anticipate questions that may be asked during phone calls and prepare for them by employing effective answering techniques
• Analyze sales trends and competition information and tailor unique sales approach to ensure efficacy of call
• · To deliver a quality commercial distribution channel between the customer and FSL, by distributing products and services that encourage the success of our customer.
• · To focus on the customer and answer enquires efficiently and within the stated guidelines.
• · Proactively dealing with customer complaints and queries, ensuring assistance through to resolution.
• · To use E-Freight Suite to keep track of all customer transactions and interactions.
• · Upselling and handling new accounts as well as existing accounts.
• · Maintain, grow, and build long term relationships with customers in the current account portfolio via phone calls, emails, and job quality follow up.
• · To act as the link between the customer and various departments to ensure efficient levels of service.
• · Cross check and raise invoices as per company objectives and within the agreed delivery deadlines.
• · Identifying and escalating consistent or recurring problems with the systems functionality.
• · Assisting management with any assigned special projects and providing backup to the team manager when required.
• · Additional duties as assigned.
• Pay: AED7,500.00 - AED9,000.00 per hour