Senior Customer Service Agent

Competitive salary and annual bonus, advantageous leave policy;

Flexible work schedule in hybrid mode;

Complete range of benefits (telemedicine) and employee assistance program;

Possibility of contributing to an RRSP with employer contribution;

Participation in a volunteer day at the employer’s expense;

Reimbursement for tuition fees and physical activity;

Environment promoting learning and professional development;

Opportunities to work on stimulating projects within a growing company!

Reporting to the Manager, Customer Service and Distribution, your mission will be to support the sales force in their daily activities with customers.

Receive and process orders from American and Canadian customers;

Collaborate with warehouses, production and logistics to ensure order delivery, compliance and confirmation for invoicing;

Ensure daily invoicing by verifying the accuracy and compliance of all orders shipped;

Contact customers in the event of late order pickup and escalate recurring cases to sales representatives;

Maintain and keep up to date all price lists, including promotions, freight configurations and specific customer requirements;

Actively participate in the development and optimization of internal processes, in collaboration with the customer service supervisor, to improve service efficiency;

Contribute to the integration and training of new customer service agents;

Serve as the primary point of contact for complex customer service issues;

Provide support to colleagues on specific files, such as transitions, inventory management, invoicing and credits;

Process complaint files rigorously and regularly while respecting deadlines;

Provide deduction agents with the documents necessary to analyze deductions (POD, BOL, etc.);

Perform data entry and other administrative tasks as needed.

Minimum 5 years of experience in a customer service environment;

Knowledge of the Office and Google suite;

Autonomy, resourcefulness and curiosity;

Team spirit;

Customer and solution oriented attitude;

Excellent oral and written communication skills in French and English (communication with clients across North America).

Although all job applications will be considered, only successful candidates will be contacted. The masculine credits could be used without discrimination and only for the purpose of lightening the text. We guarantee equal access to employment and encourage the most diverse applications in order to be able to provide ourselves with a varied workforce representative of the communities in which we are established.