Customer accounts agent (temporary)

Competitive salary and annual bonus, advantageous leave policy;

Flexible work schedule in hybrid mode;

Complete range of benefits (telemedicine) and employee assistance program;

Possibility of contributing to an RRSP with employer contribution;

Participation in a volunteer day at the employer’s expense;

Reimbursement for tuition fees and physical activity;

Environment promoting learning and professional development;

Opportunities to work on stimulating projects within a growing company!

Under the responsibility of the Customer Service and Dispatch Manager, you will work closely with our customer service and sales team to process customer deductions according to prescribed deadlines and ensure follow-ups.

You will need to demonstrate excellent organizational skills, be detail-oriented and will be required to carry out various administrative tasks.

Record and track customer deductions in the system daily to ensure efficient distribution;

Process customer deductions by ensuring that they are the subject of a previously authorized agreement;

Search and attach supporting documents via the various customer portals;

Submit and follow up on complaints and refund requests related to invalid deductions;

Collaborate with sales representatives to track the progress of refunds and claims;

Work in synergy with customer service to generate invoices (short, overage, etc.) and issue credits;

Keep claims tracking files up to date (All Claims/ODF);

Process supplier invoice payments;

Make and/or help collect customer invoices.

Minimum 3 years of experience in administrative support and/or customer service;

College or professional studies diploma;

Good knowledge of the Office suite (ideally the Google suite as well);

Good oral and written communication skills in French and English (clients across North America);

Taking initiative, analytical and team spirit, and dynamism;

Attention to detail and meticulousness.

Although all job applications will be considered, only successful candidates will be contacted. The masculine credits could be used without discrimination and only for the purpose of lightening the text. We guarantee equal access to employment and encourage the most diverse applications in order to be able to provide ourselves with a varied workforce representative of the communities in which we are established.