Senior Customer Reliability Engineer

The Lead Services Specialist role has responsibilities focused on industrial asset monitoring and predictive maintenance using advanced analytics and machine learning to identify early warnings of pending equipment failure.

#LI-Remote - This is a remote position

Job Description Summary

Job Description

Essential Responsibilities

System Monitoring & Analysis

Monitor industrial equipment and systems using SmartSignal or similar predictive analytics platforms.

Analyze sensor data, vibration patterns, temperature readings, and other operational parameters

Identify anomalies, trends, and patterns that indicate potential equipment issues

-Interpret predictive maintenance alerts and recommend actions

Data Management

Configure and maintain data collection systems and sensors - Ensure data quality, accuracy, and completeness

Manage historical data archives and trending analysis - Integrate multiple data sources and systems Predictive Maintenance

Identify opportunities to refine predictive models for equipment failure prevention

Create maintenance schedules based on equipment condition rather than time intervals

Collaborate with maintenance teams to optimize repair and replacement strategies

Generate detailed condition monitoring reports

Provide early warning notification systems for critical equipment failures

Investigate equipment performance issues and root causes

Support emergency response and unplanned outage investigations

Provide technical expertise during equipment failures

Recommend corrective actions and improvements

Communication & Collaboration Stakeholder Engagement

Communicate findings to operations, maintenance, and management teams

Present technical data in accessible formats for technical and non-technical audiences

Coordinate with field technicians and maintenance personnel

Support decision-making processes with data-driven insights Documentation & Reporting

Create and enhance standard operating procedures for monitoring activities

Document lessons learned and best practices

Continuous Improvement Technology Enhancement

Stay current with advances in condition monitoring technology

Evaluate and implement new monitoring techniques and tools

Optimize alarm settings and notification systems

Contribute to the development of monitoring strategies Training & Knowledge Transfer

Train operators and maintenance staff on monitoring systems

Develop training materials and procedures

Share expertise across different plant locations or business units

Mentor junior engineers and technicians

Industry-Specific Applications

Depending on the industry, responsibilities may also include:

Power Generation: Monitoring turbines, generators, and auxiliary equipment

Oil & Gas: Pipeline monitoring, compressor stations, and refinery equipment

Manufacturing: Production line equipment, motors, and process systems

Required Qualifications

• Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).

• Engineering knowledge, data analysis skills, and practical understanding of industrial equipment operation and maintenance.
• Fluent in English and Portuguese or Spanish.

Desired Characteristics

• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems with limited oversight
• Ability to document, plan, market, and execute programs. Established project management skills.

Additional Information

Relocation Assistance Provided: No