Senior Customer Relations Manager
TS Miami Integrated Services is seeking an experienced and relationship-focused Senior Customer Relations Manager to oversee customer engagement operations, client support initiatives, and service quality management across the organization.
Skills
About This Role
Job Summary
TS Miami Integrated Services is seeking an experienced and relationship-focused Senior Customer Relations Manager to oversee customer engagement operations, client support initiatives, and service quality management across the organization.
This role is ideal for a professional who enjoys building strong customer relationships, improving service delivery processes, and leading customer-focused operational initiatives in a fast-paced business environment.
The successful candidate will play a key role in strengthening customer satisfaction, supporting operational efficiency, and maintaining long-term client partnerships.
We are looking for a proactive and organized leader with strong communication skills, customer service management experience, and a passion for delivering exceptional client experiences.
What You'll Do
- Oversee daily customer relations and client support operations
- Manage customer engagement activities and relationship management initiatives
- Support service quality improvement and customer satisfaction programs
- Handle escalated customer concerns and ensure timely issue resolution
- Collaborate with internal departments to maintain efficient service delivery standards
- Monitor customer feedback and identify opportunities to improve client experience
- Prepare operational reports, customer insights, and performance updates for leadership
- Support onboarding, coaching, and operational training activities for customer support teams
- Maintain accurate records of customer interactions and operational activities
- Improve operational procedures related to customer support and engagement workflows
- Coordinate communication between clients and internal operational teams
- Support continuous improvement initiatives related to customer experience and service delivery
Requirements
- 5+ years of experience in customer relations, customer engagement, client services, account management, or customer support leadership
- Previous supervisory or management experience preferred
- Strong communication and relationship management skills
- Excellent organizational and multitasking abilities
- Experience managing customer-facing workflows and operational support activities
- Strong problem-solving and leadership capabilities
- Ability to manage multiple priorities and deadlines effectively
- Professional and customer-focused approach to operational leadership
- Experience with CRM systems, reporting tools, and customer support platforms preferred
- Degree or diploma in Business Administration, Communications, Customer Service, or related field preferred
Why Work With Us
At TS Miami Integrated Services, we believe strong customer relationships are essential to long-term business success.
We provide a collaborative and professional environment where employees are encouraged to contribute ideas, strengthen operational processes, and continue developing their careers.
Our organization values professionalism, teamwork, customer satisfaction, and operational excellence.
You will have the opportunity to lead meaningful customer engagement initiatives while working alongside experienced professionals in a growing business environment.
الراتب المدفوع: ﷼١٦٬٥٠٠٫٠٠ لكل شهر
موقع العمل: بشكل شخصي
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