Senior Customer Success Manager (Middle East)

About This Role

🌀 The Company

Filigran, founded in October 2022, stands out in the cybertech ecosystem for its commitment to revolutionizing cyber threat management with a proactive approach. Its mission is to develop innovative open-source solutions designed to anticipate cyber threats, identify security gaps, and strengthen organizational security posture.

Filigran solutions are now trusted by over 6,000 public and private organizations worldwide.

🎯 The Role

We're looking for a Customer Success Manager to join our Customer Success Team and help us guide and grow relationships with our customers across Middle East. Based in Saudi Arabia and working remotely, you will play a key role in ensuring the success and satisfaction of our users throughout their journey with Filigran. You will collaborate closely with support, engineering, and product teams to align technical delivery with business goals, while acting as a trusted advisor to our customers.

💼 Your Responsibilities

• Own and manage the full customer journey: onboarding, adoption, training, and renewal
• Deliver training and carry out missions for customers
• Build strong, proactive relationships with customers across Middle East
• Identify and support opportunities for upsell and cross-sell in partnership with Sales
• Coordinate with internal teams to resolve customer issues quickly and effectively
• Collect and share customer feedback to improve product and service quality
• Track success metrics and use data to inform customer strategy and engagement

🤝 Who You’ll Work With

• You will report to the VP of Customer Success EMEA
• Work closely with Customer Support Engineers (CSEs), Customer Platform Architects (CPAs), Sales, Product, and Engineering
• Partner with regional teams to serve a diverse Middle East customer base
• Collaborate cross-functionally to ensure high customer satisfaction and retention

🧬 Profile We’re Looking For

• 5+ years of experience in Customer Success, Account Management, or a similar customer-facing role in SaaS or tech
• 3+ years of experience in the cybersecurity sector, especially threat intelligence
• Fluent in Arabic and English
• Based in Saudi Arabia with experience supporting regional customers in Middle East
• Strong technical aptitude and ability to work with tools like OpenCTI or OpenAEV (training available)
• Excellent communication skills and comfort working in English-first environments
• Comfortable in a remote, async-first culture
• Experience with CRM/CSM tools, customer journey tracking, and success metrics

🌱 Why Join Filigran? More than just a job. We’re a fast-growing, global, and fully remote company building open-source cybersecurity solutions, increasingly powered by AI, to help defense teams anticipate threats and act faster.

⭐ What we believe We believe we do work that matters, uniting defenders into a global community to make security more open, resilient & collaborative.

💻 How we work We do work that matters by combining strong engineering standards with emerging technologies, including AI, to move faster and smarter.

🧭 What guides us We make our work matter by building a culture grounded in our CORE values of Cohesion, Openness, Responsibility, and Equity. The principles that guide how we make decisions, treat people, and grow together, especially when no one’s watching.

💰 Compensation & Benefits

• Competitive pay + equity - everyone shares in our success
• Remote-first, flexible, and balanced - work that fits your life
• Your setup, your choice - pick the gear that works for you
• Twice-a-year gatherings - we meet in person for regional and global offsites to connect, collaborate, and strengthen our culture beyond the screen

🌍 Equal Employment Opportunity We enable cybersecurity through inclusion - from code to culture. At Filigran, we are proud to be an equal opportunity employer. We believe diversity of our people make our products and our team stronger. We welcome talent of every background, identity, and lived experience, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status.

What matters here is what you bring, not what you look like, where you’re from, or how you identify.

🚀 Ready to Join Us? Apply now and help us build the future of the cybersecurity ecosystem, together.